West Shore Home

Coni T 

on BBB

9 months ago

I paid premium prices thinking i would get premium service. This wss not the case. Time was the first issue. We were about to put our house on the market and wanted everything looking its best. Timeline promised 2 weeks. Still not finished and it has been 2 months. I leave messages and they promise call backs that never occur. I have wasted so much of my time chasing supervisors down to no avail. We are not new to working with contractors as we have flipped many houses in th last 14 years. I've gotten better service from som... read more

Lamar E 

on BBB

9 months ago

West shore started out good remodeling two of my bath tub to shower totaling almost $30,000. They made great sales pitch about how well there products was. They even marked on it and removed it with a rag. Well less than two years in I called them to informed them that one of my shower pan had a light blue film on it that we couldn't get rid of. I call the ************* send a picture to him. It took a week for them to get back to me. There response was my shower was out of warranty and the best they could do was send me som... read more

Sharon B 

on BBB

9 months ago

This company purchased ****** in ***********, **. I purchased a walkin shower/tub in 2018 from ******, and it came with a lifetime warranty. The caulking around the and needs to be replaced. West Shores will not honor the warranty. 

Willis B 

on BBB

9 months ago

Worst customer service! We had an install done July 23, 2024. On September 9, 2024 they came to fix the problem they left from the install. I have been asking for a final bill with completion date and account paid from them since this was finished. I have made numerous calls and text emails to them inquiring how I get this paper! I can not seem to get anyone to get me the correct information I need. It should not be that hard to get a final bill as they know this is needed for some people. As of today still no response! Unab... read more

Ely V 

on BBB

9 months ago

My wife and I, after buying our new home, consulted with west shore home to build our shower. We were sold on a seamless acrylic shower built by professionals in a two day appointment. The installers came on 9/11 to start the job. Because they ran out of supplies they pieced together 2 pieces of wall with an ugly seam down the middle. The half wall was crooked, out of level, out of plumb and warped. The shower pan was the wrong size. They did not install a ceiling panel and left a 24x4 hole in the ceiling. They never came ba... read more

Teresa G 

on BBB

10 months ago

***** ****** from Westshore Homes came to my home in April 2024. I had a corroded subfloor caused by black mold in my hallway bathroom, that had a big hole. I'd been advised not to use my bathroom to be safe. Which is the reason I called Westshore to come out to advise if it could be replaced and shower/ tub installed. ***** inspected my crawlspace, saw the damage, and assured me Westshore would be able to replace the subfloor remove the mold & install the shower/tub. When installers arrived, they also assured me theyd be re... read more

Douglas B 

on BBB

10 months ago

I paid $32,000 dollars for a bathroom remodel and I never had a business treated me and my wife with such disrespect. They installed the bathroom on July 14th and it took until Oct.24th for them to fix all the damage they caused to the vanity. I had to file a claim with the PA ************************* to get them to fix it. When they left there was a big hole in the drywall that ran from the top of the vanity to the floor, on the other wall there were chips out of the drywall, there was a piece of quarter round missing a th... read more

Jeff W 

on BBB

10 months ago

Signed contract in June 2024 to have two custom windows replaced. Successfully installed one window and second window install has been delayed 3 times. Informed today (10/24) next attempt will not be until sometime in December 2024. Have contacted a number of folks at this company including salesman numurous times in regards to expediting or for some consideration towards a discount and told everytime they would inform uppper management and have someone reach out to me directly. I have not received any follow up whatsoever a... read more

Carolyn G 

on BBB

10 months ago

On July 13, 2024 West Shore Home (out of *************) came and installed a new shower in my home. You had to wait 24 hours for all the areas glued to dry. My issues is not with the shower itself as it works fine.However, after they had gone and I went on with my life, various things began to show up and the ONLY thing different was the shower that had been installed.1) Went to turn on water in my kitchen, the hot/cold had been switched (only after the install)2) The toilet in the bathroom now filled up with HOT water inste... read more