West Shore Home

Stacy W 

on BBB

a year ago

We had a shower installed in March of 2022. The original install had issue from the beginning. The doors were installed in correctly. Someone came back out and adjusted the doors and not to long after that the doors exploded thank God God Noone was in the bathroom and was injured. They came back out and admitted that a washer was missing from the handle causing friction which made the door explode! Now the plastic piece that the doors slide into has broke off because it was glued to strip not screwed in. The doors still hit ... read more

Christy N 

on BBB

a year ago

West Shore Homes in Utah stole from my parents. The job was lousy. I would never recommend them and the steal from the elderly. They just put in a shower in a small bathroom and didn't remodel the rest of it just left it for a 72 year old man to finish for 14k. They never got a copy of the contract and never seen the contract. My parents tried to get out of it but they said it was to late. I am discussed that this even happened to them. Also we were replacing the carpet in my parents front room and there was floor rot that t... read more

Reginald F 

on BBB

a year ago

This company took advantage of me with marked up prices for services and Veterans discount that’s applied to estimates of what it would cost to do the work and not applied to financing,this absolutely a play on words. As far as the work done to the renovation of two bathrooms in my house, the works was done satisfactory. My complaint is mainly on the ridiculous price to do the job. BUYER BEWARE! 

Kendra G 

on BBB

a year ago

It's a ripoff the amount of money that I was charged I could've gotten my entire bathroom done, the sales lady mislead me on the work that was supposed to be done. The contract for the work was supposed to be done had missing items that was supposed to be done because she didn't add it to the contract as she said would be done other then what I was aware of that I needed to do after installation. I didn't get an invoice of a break down of supplies that was used with the labor and time so I know what my money went towards of ... read more

Colleen M 

on BBB

a year ago

West shore install a walk-in shower for my handicap sister. I think she grossly over paid for what she received. Cosmetically the shower looks ok but functionality is not there. This company boasts Professionalism but I feel that whoever met with my sister to give the quote should most definitely have given her options given the fact that she has safety issues. I feel she paid too much and did not receive what was best suited for her needs 

Tegan T 

on BBB

a year ago

We decided to pay over $14k knowing it was a ripped-off price because they promised to finish the bathtub to shower conversion within a day (from 8 am-5 pm). They even showed us the progress of how they did multiple times within a daytime span and convinced us how professional they were. Well, it took them over a day. They sent out the new people and it took forever. The entire weekend we did not have a shower in the house and somehow the hot water in the other bathroom did not work. I can't believe we pay overpriced and hav... read more

MARIA C 

on BBB

a year ago

West Shore Homes I had them replaced all my windows and they look great. Looking back the windows they installed are not what we agreed on and the windows screens are only half way when they said we could get full screens. And it is on the work order. A gentleman did come by the house and install two window blinds for me to show that they still would fit. I tried to call the sales person and he would not return my calls or text messages. We had already gave away our old screens which were full screens. I’m at a loss on what ... read more

Jacqueline J 

on BBB

a year ago

I signed a form with West Shore Home for a tub/ shower rehab on 9.19.23. They required me to pay a $4,000 down. The salesman said that I could get a full refund less a restocking fee if supplies had been ordered, which it hadn't as it's only been a few business days. He failed to inform me of a 35% cancelation fee at the time of signing. I signed a one page form, which the cancelation fee was not listed. A full detailed contract was only emailed to me after I signed the form. I was misled because I would not have never agree... read more

Carmen M 

on BBB

a year ago

This company charge me way to much for the job done and will have to pay back double what the price quote I feel I was taken advantage of because I’m a senior the price was 14 891 I have to pay back 28000 my credit score was 720 at the time of purchase this is unacceptable