West Shore Home

Jennie V 

on BBB

2 years ago

If I could leave 0 stars, I would. I have been trying to recover my $4650.00 deposit from WS since late last March. They agree with me that I am due the refund of deposit. The contract was cancelled within 72 hour time limit and no work was performed. I’ve made numerous calls and everyone I spoke to just can’t understand why I’m don’t have my refund. Unfortunately, the “finance” department is not answering the line or some excuse but they will give them a message asap\. Really getting tired of this run around. Thank God I di... read more

Lori M 

on BBB

2 years ago

Horrible customer service. Promised in writing 3-5 turn around on taking measurements the got scheduled for 31/2 weeks later. Have waited 4 days for a supervisors call I calledevery morning at 8am for the last 4 days. No call back yet. 

Cynthia R 

on BBB

2 years ago

Horrible install if I could leave less than one star I would. Left a mess in my home, sloppy dirty grout work. Left the shower neck loose had to return and place 6 screws through my bedroom wall to fix the problem. Put a nail whole through a wall in my bathroom almost three weeks late I am waiting for someone to come to sand and paint those areas. Cut fiberglass in my garage I had to vacuum fiberglass up after they left. Had to clean dirty had prints from the walls in the bathroom. It was a mess, they did not sweep up their ... read more

David L 

on BBB

2 years ago

This whole process has been a nightmare and nothing at all like what was sold or described to us. Installation day comes, and the guys are here most of the day. Their saw "breaks" and scuffs up the shower beam at the top of the door so they tell us they will have to order a new one and come back and reinstall. So much for same day install. When they leave that day, they leave the house and outside area a mess. There is dust, dirt and debris everywhere, even nails in our driveway. The next day after 24 hours passes, we run th... read more

Abdouelkarim B 

on BBB

2 years ago

I feel compelled to communicate my frustrations here with Parker at East Village in Lady Lake, FLORIDA by (WestShoreLLC). I rented an apartment last year 2022 from this complex, and my experience during my stay was smooth, professional and welcoming. Everything changed since I moved out.? I followed the company's protocols for obtaining a refund which includes 2 months notice ahead and expected a smooth transaction once I move out, However, when my lease ended and I moved out. I noticed that a payment in the amount of $1928.... read more

John & Rosanna B 

on BBB

2 years ago

We contacted West Shore to give us a free estimate for the tub&wall replacement. On 6/27/2023 a representative, Mr. Rock came and told him that we just want the tub&wall replaced, and keeping the fixtures because it's only a few years old. My husband even told him that we have another estimate scheduled the following week. He gave us a quote of $17,084,.00 with the discount of $3,990.00 which is outrageous just for the tub&wall replacement. He then, had my husband signed a quote digitally WITHOUT informing him that it was a ... read more

Mary W 

on BBB

2 years ago

Called number advertised on TV to get a quote for a bathroom remodel and was told "We do not service your area". I then went online to request a quote and got an immediate response??? Either you service the entire Jacksonville area or you discriminate based upon area demographics??? 

ADRIEL T 

on BBB

2 years ago

On January 14, 2023, Mr. Mark C*** ( design Tec ) came to my home. At the time WesShore Homes were offering a promotion for 18 months with no interest. that is the reason that I was interested in your promotion. after we decided to get the installed Mark ran my credit which was not supposed to impact my credit ( but it did ) After he did that he told me that I was eligible for your promotion. when we set the date for the shower to be installed he knew that the work would be done before the paperwork ( Green Sky loan). arrive... read more

Janet C 

on BBB

2 years ago

Quireo, Mike s, Sean and Fernando r left their names for review. I like the walling but they changed my shelves from my requested 10 and 20 inches up to 10 and 20 on 1 side to 11 and 20 on the other side with a stupid story about someone might hit their head at 10 inches. I was astonished as I was in the next room to ask about changes. I went ahead and signed off as it was already done and I didn't think it was fixable. Half hour after they left, I realized I can't live like that and was on the phone. Since then, I realized ... read more