West Shore Home

John A 

on BBB

a week ago

Installers failed to secure pipe in wall for shower head. They sent a tech out to confirm the pipe wasnt secured and scheduled the repair a month later. The repair day came and no one showed up. They claimed it was assigned to someone that no longer works for them. Rescheduled repair, I called the day before to confirm the appointment and again no one showed up. Now they want me to wait over a month (Nov 28th) for repair that may or may not happen given their track record so far.The ***************** office needs new managem... read more

Alan S 

on BBB

2 weeks ago

I had a tub to shower update and wanted a wall mount seat. The salesman said I could get a cheaper seat online so I did. I paid $60 dollars compared to their $1000 dollars. Same seat with the same load bearing capacity. When I asked the installer to install it he said no because it would void the warranty. Same seat, same 6 screws to install it. Sounds like a great money maker for them. I had the time consuming task of repackaging my seat and taking it to a *** store. Also, when the installers unloaded my shower doors they d... read more

John C 

on BBB

4 weeks ago

They messed with the wrong vet. don't recommend. Do business with locals, not nationwide corporate monsters. 

Kui T 

on BBB

a month ago

Had my walk-in shower done by West Shore Home paid over 13k plus and the company did NOT done the job right so Frustrated by this company and the people. My wooden floor was rotten and mildew w stains they didn't replaced only tell me it not rotten enough and they only wiped it down. in my crawl space you still can see dark brown and greenish on the wood! WOULD NOT DO BUSINESS WITH THIS COMPANY EVER AGAIN! 

Bud a 

on BBB

a month ago

We are an older couple living in *******. We hired West Shore Home. After we signed the contract our friends and neighbors told us we were being over charged. Recently we found out that West Shore Home reported on the permit the job price was $7450.00 so we visited the company office to complain and they said they only reported the materials cost but they never submitted an itemized list of costs, which other companies did who worked for us. We believe West Shore Home should have been paid the permit amount and not the $2142... read more

LaShawn W 

on BBB

a month ago

In 2023, I had a bathtub replaced in my home by West Shore Home. I was excited because I was getting a handicap accessible bathtub. The technician who came out to install my bathtub did not put something in properly, and it leaked. Another technician repaired it after a couple of weeks. Fast forward to May 2025, when a leak occurred in my downstairs bathroom. I called WestShore several times because I had to get my insurance company involved. I needed them to remove and reset the bathtub. I was told that they could remove th... read more

Robert H 

on BBB

a month ago

Poor quality workmanship. Multiple issues had to be fixed. Took 7 weeks to complete a 2 day job. They concealed damage they caused to AC duct under shower floor. Poor finishing work including cracking caulk in shower, leaking water from shower onto floor, moldings all had to be replaced, vanity was chipped, faucets were both loose and crooked, transition piece from bathroom to bedroom was loose and crooked. ****, ***. When job was finally completed no one from management ever called to apologize for the poor quality workmans... read more

Angela N 

on BBB

a month ago

salesman told me they could cover my vent in my bathroom.. The installers get there tell me they can't... they went ahead and put the shower in. and half the floor the shower door had gap on the ends at the top and at the bottom of the other one... told me I could use the shower..well went to use the shower door came off .. It is just hanging there.thats been 2 weeks ago and no one has came out to fix that..I've been having to drive to my son's to take a shower.. 30 miles round trip.. I got the vent covered.. so the rest of ... read more

STEPHEN A 

on BBB

a month ago

New bathroom intalled. Poor quality workmanship and material. Sink leaked, soft close drawers did not work, shower door ghosted, door threshold cracked, water came out black in shower, sink, and toilet, wrong caulk used. Nail holes in quarterround trim exposed. Crew did not clean up after install. I called and emailed company but nobody calls back to disuss the entire situation.