West Shore Home

Tina A. 

on BBB

2 years ago

I used west shore home to renovate my bathroom shower. They first to a long time to start. Yes they did the renovations in 1 day. The problem I have with them is they say there is no interest for 12 months. They charged us interest from the first bill. Just a total rip off when it comes to saving. There was no saving.it was actually more because they charged interest from the beginning. Stay away. 

Jade L. 

on BBB

2 years ago

i contacted West shore for a free quote on my bathroom, i told the sales rep that i wanted to take out the tub to make it a walk in shower. I also told him i wanted them to remove a wall to enlarge the shower. He told me they could do that, i would just have to build the other side of the wall. i was completely fine with that due to me being handy and renovating my own house little by little. When i was time to go over the specks he verbally went over the contract and talked about pushing the wall back 12 inches as discussed... read more

Hamilton M. 

on BBB

2 years ago

I askedWest Shore to come and provide estimates on 2 bathroom shower installations. Salesman quoted for a single 30x60 shower base, acrylic surround, black diverter and handholds and glass door. Included demo, cleanup and 12 month labor and material guarantee...$17,000! 2 workers complete in one day. That is outrageous! A complete waste of my time and a scam for the uninformed. Stay away. 

Robert W 

on BBB

2 years ago

My wife and I recently had our walk in shower installed. The installers were terrific with excellent skills and terrific customer service. We are very happy with the end result. However, looking back on the experience, we realized that we were "strong-armed" into making the purchase: "This offer is only good for tonight." Due to our ignorance, we signed the sales agreement. After doing much research, we discovered that we way overpaid for what we received. Curious as to the breakdown of the cost, I emailed our sales person, ... read more

Gloria B. 

on BBB

2 years ago

Impact windows were partially installed 12/31/22. One window was defective (cracked). Supervisor took photos and stated replacement would be ordered asap. After having roof repair on 1/18/2023 , West Shore crew came out 1/27/23. They finished exterior, but did not have replacement window to finish job and order inspection. The foreman would not leave without final payment. The job IS NOT complete but the office supervisor insisted, so we paid. We made f/u call early February and the Cust. Svc. rep requested we take photos an... read more

BRADLEY E 

on BBB

2 years ago

West Shore Homes came out to our home in Rineyville, KY. We have an updated and recently renovated home, about 3000 sq ft, so we are VERY on track and up to speed on cost, time, and handling contractors. We have a 36 x 36” walk in shower that we were interested in letting West Shore take care of because of their quick installation. West Shore came out and gave us their sales pitch with multiple options and price points. We decided on some of the least expensive options and continued to tell the gentleman our plans, timeline,... read more

Carolyn M. 

on BBB

2 years ago

The sales rep. did not tell me what I thought was a contract was actually a Project Summary" and my signature on the blank IPad was the for the binding contract. When I received the contract it was almost $5,000 more than what was on the "Project Summary". I asked for a copy of the paper I signed at my home and was told they do not keep those. I was also suppose to have one year financing with no interest and did not receive that.. The sales rep. first showed me the price and he was told I could not afford that, then showed ... read more

Richard K 

on BBB

2 years ago

False advertising free institutions are they kidding, how do they stay in business ?? 

Denise G. 

on BBB

2 years ago

I ordered a tub to shower install. I called to cancel my project due to price being way to high and I am being laid off. I received a call from the salesman who set up this project as I requested to talk to him. He waited 3 days before calling me back and when he did told me I cant cancel due to it being more than 3 days.He also told me the order was placed 3 weeks before,which is a lie. I called him within the week. He didnt get back to me. I just told him I refuse the work and DO NOT send anyone to my house. I also told hi... read more