West Shore Home

Merrell T 

on BBB

2 years ago

I'm appalled at the lack of professionalism by Westshore, a company that misled my elderly parents into a $13k remodel they didn't need, writing up a contract with no details as to what they were getting. When I asked the rep how they'd be able to tell what they were getting, he promised me he'd provide answers before their 3 day cutoff to cancel. He didn't. The rep talked my parents out of their initial plan to remove the tub and put in a shower, and even the deal he sold them on was not fulfilled - there was no low profile... read more

Kathleen S 

on BBB

2 years ago

Great Product, Professional Sales Person, Professional Installers. Need to work on the Logistics Manager. Our shower was redone in Sept. We got the shower in pretty quick. We were promised the bench would be at the warehouse in October. It is now almost February and we still do not have a bench. But we get that bill every month. Need to figure out how to fix this situation. Wait they gave us a $40 shower head(Which still hasn't showed up) and came and put the shower bar back up that fell last month. Hopefully we can get the ... read more

Tired of this 

on BBB

2 years ago

I noticed you are listing West point homes LLC a window replacement company,, but not their bathroom remodeling company. Where are the ratings for them.. My main complaint with West Shores is receiving an estimate for $19,000 and refusing to give me an itemized estimate. Many of the fixtures he showed me, shower head and handicap bars, I already have them and they are in excellent condition cuz they were replaced recently. yet he told me West Shore could not use my fixtures. I would have to purchase the ones that came with t... read more

Bill M. 

on BBB

2 years ago

We contracted West Shore Home on 10/7/22 for almost $15,000. When they were going to install a shower replacement, they canceled 2 times, that should have been a red flag for me. On 11/4 a crew came out to do the job, they damaged our ceiling, damaged a floor tile and destroyed an open shelf that we had on the wall. The next day we tried to take a shower, NO WATER. I contacted John S**** (GM at WSH) and after an argument he got a plumber to fix the issue. After the fix we realized that the wrong shower pan was installed and ... read more

Susan F. 

on BBB

2 years ago

On 12/3/2022, West Shore Home quoted a shower replacement job for me, and I applied for financing help to pay for it. But West Shore did not send me the loan documents. When I wanted them, they said they would not provide them until the job was done. They also said that the price listed in your contract is the price you pay. However, I didn't get a copy of the contract, only their Peace of Mind Pledge, and a quote of $16,241. This is not a contract, it's a quote. WSH would not provide me with a contract. WSH printed literatu... read more

Chris P 

on BBB

2 years ago

it took 6 months for my shower to be installed. i have called multiple times for service request for them to fix issues that they damaged and still no one has called back. Going on 9 weeks and still nothing. When I call they assure me someone will contact me. Regional Manager and Install manager were supposed to contact me and come by as well, still nothing. 

Beatrice C. 

on BBB

2 years ago

Westshore advertises one day service. It took them five different days to try to install my shower properly. They never have fixed two issues but they are promising compensation. I would never recommend them to anybody else 

Ira M 

on BBB

2 years ago

My request to remodel my shower was taken in May, but service wasn't completed till August. The initial order was taken by Salesman Joshua B. who went over various shower models to include specific shower doors, but on the installation date the shower was remodeled without a shower door, a curtain was added in its place. I found myself going back and forth with West Shore Reps trying to rectify this issue. I stressed the entire goal was to upgrade my current shower to include a door. Local West Shore manager Eric claimed the... read more

Yvonne P 

on BBB

2 years ago

False advertisement, bait and switch. TV advertisements are filled with lies and deception. My mother is 88 years old and we have been taken advantage of. The pipes underneath our tub busted & we had to have them repaired. Our neighbors found out about our situation they highly recommended West Shore Homes. They hired West Shore to replace their old pipes and install a bathroom shower. Their shower looks beautiful. We hired WSH to replace our piping and install a new tub and ours is a mess and ugly. Jenna, the sales lady, sh... read more