West Shore Home

Edward F 

on BBB

3 months ago

They like to use predatory lenders. I have been paying for my shower for almost a year and my balance has went up! 

Kathy V 

on BBB

3 months ago

I contracted with the company for a new door. The installation team came with the door and discovered it was too small. They were very apologetic, the person in charge of the location and the delivery team called me to apologize as well. They told me that they would put in a rush order. The door replacement had major financial implications for me at that time and the original installation date met those obligations.The door manufacturer, ******, took full responsibility for the error. The rush order for a standard door and f... read more

Bonnie D 

on BBB

3 months ago

This place!!!! Just horrible. I got a walk in shower installed by this place they have came back to my house 5 times to fix the mistakes. Walls are like jello glue dont stick. Caulking cracking and peels off. Base is slippery real bad. They complained that i call in to much. They dont want to do there job they say that the walls are supposed to be that way. I financed $17,000 for this project and I am telling you dont waste your time with them. They have had to redo entire shower every time. They dont stand by there word the... read more

Steven A 

on BBB

3 months ago

How do I start? Quality of work, average. Quantity of work for the price, disgustingly overpriced. The salesperson made it sound like all we would have to do was paint after the job was done, wrong. Removed old shower and hung drywall, no mudding, no finishing. They left the old vinyl flooring and just put the new stuff over it. Didn't rehang mirrors they removed after new cabinet installation. The workers said a manager would be by to discuss any problems we were experiencing, no one ever came by. There is a piece of the ol... read more

AARON R 

on BBB

3 months ago

COMPANY OVER QUOTED JOB. ATTEMPTED TO PRESSURE INTO AGREEING TO DO THE REPAIR WITH THEM. ****** OTHER COMPANIES THAT DO THE SAME REPAIRS. HARRASSED BY CALLING MULTIPLE TIMES A DAY ATTEMPTING TO GET AGREEMENT FOR JOB. HORRIBLE COMPANY THAT OVERPRICES REPAIR AND HARRASSES POTENTIAL CLIENTS. 

Donald C 

on BBB

3 months ago

Purchased all new windows from this business. The installers were prompt, polite, clean, proficient, and did a high quality job. Kudos to installers. Problem Im having is when the windows were being shown, sales person didnt mention that a window ac unit would no longer be able to go back in the new windows. The max heighth of sash is 11. Standard heighth for window ac unit is 13. Not only am I out 3 window units but Im now having to purchase floor units to give me ac upstairs which creates extra expenses. Reached out to wes... read more

Angela B 

on BBB

3 months ago

West shore homes is another company taking advantage of others. They give miss information. One person said they would not honor quality advantage warranty. A salesman said they do honor quality advantage old warranty but the time has expired. We did contact them for a project and I agreed to a contract. I changed my mind 9 days later because the salesman did not give me the discounts that were offered by customer service. As a result we canceled the project. They now want to charge us 35% of the project. I hope this will he... read more

Colet A 

on BBB

4 months ago

The only reason to give them a one star is because their customer service is very sweet. This one day install has been 3 years and they still havent got the shower the way we ordered it. We paid $14,000.00 for a shower that has taken 16 visits to our home, and its still not complete. I have taken 16 days off work to accommodate their mistakes, and paid that much money for a shower that still isnt right. I would NEVER recommend them to anyone. Untrained technicians who just want to do it as fast as they can and move on to the... read more

Lynn T 

on BBB

4 months ago

AWFUL AWFUL AWFUL customer service. I used 3 different PTO days because orders were wrong, items were not on the truck, no one followed thru. Then after all that headache I was promised some money off of the job to put towards added expense because West Shore remodels bathrooms but doesn't provide glass for glass doors. This promise came from a ******* manager promising a check for troubles but that never came. Three months later I was told the amount would come off of my loan, guess what that hasn't happened yet either. I w... read more