West Shore Home

Larry T 

on BBB

2 years ago

extremely dissatisfied the company professional skills by call to get a schedule 6 days a week for a month calling before business hours time. Therefore, do not appreciated this company continue to call leaving voicemail for a schedule that not going happen.. I told the sales person no and the office person but still getting calls for a schedule. No means no please stop calling this number. 

Andrew E 

on BBB

2 years ago

Horrible caulking lines... awful craftsmanship so bad the manager ordered my shower for a redo.. well when taking the seat.. during the redo he dropped it in my floor pan.. very much damaging my floor shower pan.. now I am left with horrible cracked shower pan... This company claims to be one day hassle free.. well it has been a nightmare paid 15000 dollars for this and the turmoil it has caused is awful.... this was suppose to be a happy moment in my life turned into a nightmare dont stay away.. run away 

Mark P. 

on BBB

2 years ago

West Short basically removed my master bathroom for a very high price tag in fact. The workmanship left a lot to be desired and it took me numerous phone calls to get a representative to come review the work. The end result was trying to "fill" in the gaps between the wallboard and the new shower walls with calk. There remain large gaps between the wallboard and the shower walls. The end product does not measure up to the slimest of standards. The hardware used was also the least expensive and I had to replace the shower hea... read more

Tammy H. 

on BBB

2 years ago

This is by far the most incompetent company I have ever Dealt with. Promised one day installation =lie , put holes in my dry wall and left it for me to repair, unprofessional messy chalking job that looked as if a toddler did it, put an u even drain in which means you can’t stand in the showers comfortably defective water temperature gauge that burnt me and my grand daughter, absolutely horrible experience, literally thousands of dollars for horrible work even left the shower dirty after they installed it. 

Maxine E 

on BBB

2 years ago

I called about a quote on a storm door. They gave me an appointment. Then they called back to tell me I had to replace my door as well. It’s new and doesn’t need to be replaced and I sensed something fishy so I canceled the appointment and hung up. They called me back today on a recorded line. All I said was that I cancelled my appointment and that I wanted them to stop harassing me. And I hung up. Why were they calling me on a recorded line? Did they think they could get me to say something they could call a commitment? Cav... read more

Patricia B. 

on BBB

2 years ago

I would give them no stars. $9000.00 for a shower that has proven they are simply liars. My shower after 10 months already the caulking is breaking down. I was told not to use comet to clean, and I haven’t. The non stain blah blah blah is nothing short of complete garbage. The installation was a nightmare. I had my own shower head but if I installed it my warranty was canceled. Are you kidding me. It is a bait and switch advertising campaign. When you watch the commercials with the shower door if you have one installed then ... read more

Joanna S 

on BBB

2 years ago

We had our shower installed by west shore homes last march, and we noticed a crack in the shower pan this past April. We called the company, they sent someone to our home right away to examine the problem, the guy said the installation was Not done correctly, the base board installed was wrong, therefore, causing this crack now in the pan. And around one of the edge where the seal is, that part was not sealed correctly , therefore causing mold to grow behind the seal. We had to wait until mid August for them to come in and i... read more

Katherine G 

on BBB

3 years ago

We had a remodel on our shower done in April. Well on the first try the panels were not glued properly, crown molding on our ceiling left with 2 gaps , pipes underneath were left with no covering and insulation left off of our water pipes, 2 4x4 holes in it. Here it is September and we have had them come back at least once a month to redo everything they messed up and they never have the work order for all the projects or they half do the job again. One guy came and put some kind of plastic that looks like trash bags on the ... read more

Julie A. 

on BBB

3 years ago

We hired West Shore Home in the summer of 2022 to replace our old leaking windows. The salesman was very nice and assured me that the windows would be replaced, as well as the wood surrounding the old windows that was wet and rotting. I confirmed with the guy who came to measure that the wood surrounding the windows (not sure what to call this, sorry) would also be replaced and he assured me it would. The install team arrived a few weeks later and got right to work. I thought things were going great until I went upstair to s... read more