West Shore Home

Frederick M 

on BBB

7 months ago

I was quoted $36k for a 40 sq ft bathroom job. The special offer price knocked it down to $26k, which is still $650/sq ft and were not talking gold plated fixtures. After declining I was contacted by ***** Kepnar with an offer for $16k. I asked if this was for the entire remodel job and ***** confirmed it was. When I asked for a revised quote, lo and behold, the price is now $23k. Totally a bait and switch scam. I would never do business with this company and will be sure to make sure all of my neighbors know at a scam compa... read more

Sally K 

on BBB

7 months ago

Guaranteed a one day service. Signed contract on January *******, it is now March 27, 2025. The bath to shower install has not been completed. Had to redo the whole shower due to the installation wasnt done correctly. The water would not drain out. Damage to tile floor is finally being fixed supposedly tomorrow. Friday *******. Have had very little cooperation. Stalling, due to everything had to go thru channels. I had to call corporate to get someone to reach out to me. I feel that due to my being a senior citizen with heal... read more

Jeff B 

on BBB

7 months ago

Do not hire this company! I received a quote for a shower install on February 24, 2025 and signed a contract with a $5761.00 deposit. On February 26, 2025 I cancelled the contract (within the 3 day cancellation period). Per the contract West Shore Home states that deposit refunds will be given within 10 days of cancellation. I hand delivered the cancellation notice to the West Shore Home office in Chattanooga, TN on 2-26-2025 and received a cancellation confirmation email that same day. To date I have not received my deposit... read more

Larry M 

on BBB

8 months ago

very poor communication. did not hold up to their advertisement ....... as advertised on TV.........* no interest or payments for 1 year *Fee installation Was never given any paper work with figures of cost. *** kept telling me I would get everything in the mail. I explained I wanted to put money down. Same answer, I get all that paper work in the mail. I asked the Tech for the paper work. they told me they didn't handle any paper work , it would be mailed out.. Next thing I knew, I got a bill from ****************. the doll... read more

Bree M 

on BBB

9 months ago

We had a shower/tub installed on 1-24-25 well we were supposed to have a tub our work order got entered wrong and when the installers came out to do the work the wrong walls were ordered which they had the right ones in stock so no problem went and got them and we thought we were golden all the installers did a wonderful job very professional and polite somehow we ended up with a walk in shower instead of a tub I was told they would look into it and get back with me no one has contacted me Ive reached out to them talked to o... read more

Susan B. 

on BBB

9 months ago

Don't use West Shore Home for your remodel needs. West Shore Home salesman originally gave me a quote of approx. $15,000 to replace my shower. I said no that was too high. About a month later another salesman came out to "make me a better deal". He got the price down to right at $11,000 and said it was exactly what the previous salesman had shown me. I said OK and they came out. The things I absolutely had to have were 1. A flat finish on the walls (I don't like the shiney stuff) 2. A handheld shower head. 3. A bench 4. A no... read more

Teresa R 

on BBB

9 months ago

I found West Shore difficult to work with during the remodel of our bathroom. They had crew(s) working until late in the evenings (9:30pm) to save coming out an additional day. This was extremely hard for my 88 year old moms health. Heat vents were closed up and not vented correctly under two vanity cabinets. This caused additional cost to me to hire **** company to correct. Finishing work was incorrect and had wrong size floor molding, baseboards, shoddy caulking, etc., after much complaining by me they did correct finishin... read more

Willie W 

on BBB

9 months ago

Make sure is your estimate is just that, an estimate. DO NOT be tricked or fast talked into an overpriced contract. 

Pete W 

on BBB

9 months ago

Reached out for warranty info.This was our first and only quote. We were thrilled once it was done, as it looked great. Failed to inspect for issues before ***'s 1 yr labor warranty expired. Mistake. By year 2, all horizontal caulk in the walk-in shower was failing and started leaking below. Shower doors do not shut correctly and allow a lot of water to escape. A large plush bath mat covers the entire length any water splashed out was absorbed quickly. Thought i could live without the doors closing flush but i can't. In the ... read more