This profile has been claimed by the business owner or representative.
West Shore Home
- Kitchen & Bath
- Chattanooga, TN
About this business
Location details
1320 Appling St, Chattanooga, TN, 37406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
I paid $32,000 dollars for a bathroom remodel and I never had a business treated me and my wife with such disrespect. They installed the bathroom on July 14th and it took until Oct.24th for them to fix all the damage they caused to the vanity. I had to file a claim with the PA ************************* to get them to fix it. When they left there was a big hole in the drywall that ran from the top of the vanity to the floor, on the other wall there were chips out of the drywall, there was a piece of quarter round missing a th... read more
Signed contract in June 2024 to have two custom windows replaced. Successfully installed one window and second window install has been delayed 3 times. Informed today (10/24) next attempt will not be until sometime in December 2024. Have contacted a number of folks at this company including salesman numurous times in regards to expediting or for some consideration towards a discount and told everytime they would inform uppper management and have someone reach out to me directly. I have not received any follow up whatsoever a... read more
On July 13, 2024 West Shore Home (out of *************) came and installed a new shower in my home. You had to wait 24 hours for all the areas glued to dry. My issues is not with the shower itself as it works fine.However, after they had gone and I went on with my life, various things began to show up and the ONLY thing different was the shower that had been installed.1) Went to turn on water in my kitchen, the hot/cold had been switched (only after the install)2) The toilet in the bathroom now filled up with HOT water inste... read more
Business response:
Much of what Ms. Gray says doesn't make sense from a plumbing perspective but she can rest assured that we are taking this seriously and do everything needed to address all issues. Our General Manager and Master Plumber are personally visiting her to investigate and find a solution.
Salesperson failed several times after requesting for quotes to produce one. Made several calls and text.
Disgusted, disappointed, dismayed with my stupidity and naivet for getting involved with the original 2 day upsale and ensuing 8 months of communication and involvement with this *** This, to correct the results of an initial design flaw (84" shower panel for a single woman??- i unknowingly signed off on) and the ensuing mess to unravel. I believe i was a victim of bad timing and the re-shuffling of the entire work force and resulting disorganization at this location. From initial wrong scheduling on a holiday to inspector i... read more
On behalf of my parents who live in a 55+ community. My parents are 86 years old called West Shore for a quote. ****** came out took pics and down with my mom. My mom stayed from the beginning just looking for quotes. She is starting surgery on her legs which she will be tied up for 2 months After being quoted 14 grand to change a tub into a stall shower. My mom said they couldnt afford it. ****** offered them info on financing they would have to fill out the app. He told my mom to sign his iPad to the quote that the price w... read more
Had a $3,000 Front Door installed on 27 September 2024: less than a week later the hardware failed (Door knob) coming apart upon normal use. Called West Shore Homes to report the situation on 30 September. Originally told it would **** * more days to secure my home. Service Technicians show up on 3 Sep to fix. The very next day I have a Door k*** worth $25 that doesn't work. Called *************** and was told "When we get a replacement k*** in..we will call You to schedule a service to replace". Totally unacceptable for the... read more
Business response:
We certainly apologize to Mr. ***** for the delay in replacing his door k*** We have to order this specific door k*** from the manufacturer. We have done that and requested the door k*** be expedited in shipping. Installing any other door k*** than the one from the manufacturer would void his warranty.
AVOID THIS COMPANY-West Shore Home Raleigh Sales pitch was great and I signed a contract. However, decided against having the work done at this timeplanning it to be a next year project. Canceled within the 72 hour ***** period and was told the refund of my deposit (close to $4000.00) would be made in 7-10 business days. Its been over 20 days now and still no refund. Repeated calls are answered by an automated system, leave number and they will return your call. Yep, you guessed it, still no call. Finally reached a human rec... read more
Business response:
We apologize for the delay in processing Mr. ***** refund. His deposit has been returned to him.
I have no idea what kind of job they would have done since I balked at their up-front process.I submitted my information online, mentioning that we seemed to have a leaking shower. I was called no more than 10 minutes later! Wow, that is very efficient. I was impressed.The gentleman who came exactly on time was very professional and told me immediately that he was a design consultant rather than a sales man. OK, call yourself whatever floats your boat.He then went through the process of selling (Sorry - helping me to design)... read more
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 4,711 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.