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West Shore Home
- Kitchen & Bath
- Chattanooga, TN
About this business
Location details
1320 Appling St, Chattanooga, TN, 37406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
We had our shower installed by west shore homes last march, and we noticed a crack in the shower pan this past April. We called the company, they sent someone to our home right away to examine the problem, the guy said the installation was Not done correctly, the base board installed was wrong, therefore, causing this crack now in the pan. And around one of the edge where the seal is, that part was not sealed correctly , therefore causing mold to grow behind the seal. We had to wait until mid August for them to come in and i... read more
Business response:
We sincerely apologize to the Shepards for these issues. This is not the experience we strive to provide for our customers. This was an error on the part of West Shore Home and we own it as such. Issue arise on less than 1% of West Shore Home projects and that is why we have an A+ rating with the BBB. Our General Manager has personally contacted the Shepards, and will oversee the project until they are 100% satisfied.
We had a remodel on our shower done in April. Well on the first try the panels were not glued properly, crown molding on our ceiling left with 2 gaps , pipes underneath were left with no covering and insulation left off of our water pipes, 2 4x4 holes in it. Here it is September and we have had them come back at least once a month to redo everything they messed up and they never have the work order for all the projects or they half do the job again. One guy came and put some kind of plastic that looks like trash bags on the ... read more
Business response:
We apologize to the Grays as this is not the experience we want any of our customers to have. At West Shore Home issues arise on less than 1% of our projects. When they do we will always own them and stand by our customers. We have been able to address and resolve all of the Gray's concerns, and our General Manager has personally visited their home to ensure they are satisfied.
We hired West Shore Home in the summer of 2022 to replace our old leaking windows. The salesman was very nice and assured me that the windows would be replaced, as well as the wood surrounding the old windows that was wet and rotting. I confirmed with the guy who came to measure that the wood surrounding the windows (not sure what to call this, sorry) would also be replaced and he assured me it would. The install team arrived a few weeks later and got right to work. I thought things were going great until I went upstair to s... read more
We signed up to have a handicap shower installed. They said they could come a week from the the sign date which was 7-6-22 but they could not put in the seat. I told them not to come unless they had all of the supplies they needed for the project. They changed the date to sometime at the end of August. Their salesman was very good in convincing us that everything would be alright. They can not show us any of the material we ask for except for a picture here and there and that scares me. I can not see exactly what the shower ... read more
That one day installation is great, but due to the material used we are having a difficult time getting a glass company to install a glass enclosure. So for the money we paid, we have a shower that is none functioning
Salesperson came to my house and was very personable and professional. Gave me a quote for $17,300 for a remodel of shower, and $15,300 if I'd go with them that day. ~ Advised I was still getting quotes. 2 days before expiration of the quote, I professionally sent an email to the Salesperson and explained that the price was exorbitant considering it was supposed to represent 50% of Installation thru 08/05. ~ on 08/04 I received a phone call with the Fantastic news that they had shown my quote to a Sr. Designer and they'd fou... read more
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 4,716 reviews.
When is West Shore Home open?
West Shore Home is closed now. It will open tomorrow at 8:00 a.m.