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West Shore Home
- Kitchen & Bath
- Chattanooga, TN
About this business
Location details
1320 Appling St, Chattanooga, TN, 37406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
Initially I was very impressed with the communication as well as the service. now that we have had the shower for 6 months and are now experiencing an issue, I cannot get anyone to return my calls. My father signed a 1 year interest free contract, which I have a copy of. But the employees at WSH entered the information incorrectly with the finance company. They put our info in with only 6months interest free. My father has been paying almost 3x the original monthly charge to ensure we have it paid off within the 1 year time ... read more
Terrible customer service. I’ve experienced numerous issues with West Shore from them scheduling an appt and not showing to measuring windows incorrectly. Since March, I placed calls to my salesman, customer service, left two complaints on website, negative review with Home Advisor and not one time have I yet to receive a call to discuss my frustration and answer questions. Part of my project was completed but I’m at the point where I don’t care if the rest is completed as I’ve moved on from West Shore. It’s a shame as this ... read more
Business response:
We sincerely apologize to Mr. H****. Particularly as a repeat customer. There were two issues with some of Mr. H****'s windows. One as a result of a measuring error, and one as a result of a manufacturing error. We are addressing both issues and will ensure that he is 100% satisfied when we are done.
My mom (80) had a shower put in and there was nothing but problems one after another. She signed up for a promotion they were having to win a $10,000 shower but they don't tell you until they send someone out to give you an estimate that you have to be a exsisting customer to even qualify to enter the promotion which defeats the point of "Winning a shower". Then they told her it would be done in 1 day, well that didn't happen. They cracked one of the walls installing the shower and gave her a date 3 weeks out to replace the ... read more
Business response:
We sincerely apologize to Ms. B****** for the issues her mother had. We have addressed and resolved all of them to her mom's complete satisfaction. The issue with water in her mother's basement was not related to any work that West Shore Home performed. Her mother hired a third party plumber that also determined it was unrelated to West Shore Home.
they came out set up to have a tub change to just shower everything was all set said would be 4 to 6 weeks I seen a commercial from west shore saying they can get it done in a month so I called the company to fine out when my shower would be done since they were adversting 30 days I was told my order had been canceled I was not informed about that I sign all the paper work and had the finance all done they said the finance fail through but no one called to tell me that I could have gotten the money if I would have had a choo... read more
Business response:
We apologize to Ms. E****** that we are unable to go through with her project. She was not able to obtain financing for the project. She also does not own the home she is in. It is West Shore Home policy that we only contract with the owner of the property.
We received our consultation from west shore home in July/ August at which time we agreed on a price and materials and put down a deposit. Months went by and we had no communication, I contacted them in January/ February to inquire about our bathroom remodel, at which time I was informed that our order had been canceled for no contact but our deposit was not returned. A date was scheduled for our bathroom to be remodeled on February 20th. The service men were in our home for about 15 minutes before they let me know that they... read more
Design Consultant, Jason K*** showed us different shower schemes We told him which two shower designs we liked. He gave us an initial quote of $29,174, we told him we could not afford that price. He said" I will do some number crunching came back with quote $19,174 we got a military discount, discount for buying that night and another discount". We agreed. I signed electronic agreement. He stated everything we were getting and the price of 19174 .Everything would be sent to my Email which he verified thrice I never received ... read more
Business response:
We sincerely apologize for any miscommunication with Mr. Jones regarding contract price. West Shore Home take great pride in always conducting business with integrity and honesty. We will look into this matter and address this internally. Should we identify any concerns we will take all necessary steps to make the situation right.
I deeply regret choosing this company! I live in the Upper Marlboro MD area. The West Home Shore Representative (Landon) arrived at my home for what ended in a 6-hour consultation. I literally dosed off in my recliner while he put the documents together for my signature, leaving with an estimated $5000 down deposit. Afterward, I observed a drastic decline in his customer service; Instead of calling about the mistake he'd made in the contract, Landon texted several times (with no greeting) pressuring me to re-sign to terms I ... read more
Business response:
We sincerely apologize to Mr. G****** for any difficulty in communicating with his Design Consultant. We will make 100% sure that the rest of his project goes smoothly and that he loves his new bathroom.
West Shore Home came out to provide an estimate for a bathroom remodel. The process took almost two hours with all of the sales pitch. I advised them at the end that I had a more competitive quote and even shared the number with them. Salesperson calls the supervisor who I could hear having a meltdown on the phone. They contact me a day later to ask if a supervisor can come out to "tighten up the quote". I was very clear and advised Shauna that I did not want someone to revisit unless they could match or beat the price (whic... read more
Their rep came to my house with the sales pitch sign now or you don’t get the discounts. So I signed bid mistake, they can say no installation fee but then the products really cost a lot. I wanted to take pictures as they went and they said no they would do that. To this day I still do not have the pictures. The installers not only cracked my wall but left my house a mess. The caulking job was horrible and blobs of caulk were left all over the tub the walls and the floor. About a week later they sent a very nice man to come ... read more
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 5,080 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.