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Nitel
- Telecommunications
- Chicago, IL
About this business
Nitel is a leading next-generation technology services provider. We simplify the complex technology challenges of today’s enterprise organizations to create seamless and integrated managed network solutions that propel their organizations forward. Because we solve customers’ complicated IT challenges, they can operate with greater productivity and security, and in turn have the freedom to focus on other critical business issues.
Location details
350 N Orleans St #1300N, Chicago, IL, 60654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hello, ***** here Thank you for great service and ease of use with our program again excellent customer service.
I opened a ticket, and everything was great working with their NOC
Business response:
Thank you for your feedback! We're glad our *** team provided great support. We're here if you need anything else!
The service is fast and very effective, with coordination between the technical support team and the NOC technicians. Responses are effective and coordinated with the operations team. Thank you very much for your support
Business response:
Thank you for sharing your experience! Were so glad our technical support and NOC teams delivered seamless, fast, and coordinated serviceour goal is to exceed expectations every step of the way!
We have had their service for about a year... they have been very responsive to any issues and good communication.
Business response:
Thank you for your feedback; were pleased to know youve appreciated our responsiveness and communication.
Nitel is a great company The people I who worked on the project were smart, honest, and hard working
Business response:
Thank you for your thoughtful feedbackwere proud to have a team that delivers smart, honest, and hardworking support!
Good product and good service. I will recommend them to other companies
Business response:
Thank you for your support and recommendationwere thrilled to have earned your trust and look forward to serving you again!
Great customer service, and response times are not too bad.
Business response:
Thank you for your feedbackwere glad youre happy with our customer service and response times, and were always here to assist you!
Excellent customer service and a very quick response time. Solved the problem quickly.
Business response:
Thank you for your feedback! Were glad our team could assist you quickly and effectively. We're here whenever you need us!
Nitel is great buy they need to speed up order processing and updates. They are honestly a little slow. They need to provide better updates when tickets are created as well hourly or even every two hours send an update that it is being worked on. Customer success managers and Project Managers need to increase their speed significantly. Bottom line speed up and act like you have a sense of urgency and that will improve a lot of aspects of Nitel.
Business response:
Thank you for your honest feedback. We appreciate your insights and are actively working to improve our order processing and communication speed. Your suggestions for more frequent updates and faster responses are valuable, and well use them to enhance our service moving forward.
Frequently asked questions about Nitel
How is Nitel rated?
Nitel has a 4.7 star rating with 137 reviews.
When is Nitel open?
Nitel is closed now. It will open at 8:00 a.m.