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West Shore Home
- Kitchen & Bath
- Ocala, FL
About this business
Location details
2715 NE 36th Ave, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
These folks do not deliver what they promise. Finally, due to persistence and an honest manager I have received my sizable deposit back. My suggestion is shop elsewhere.
Recommended1 Star!! I am extremely disappointed with West Shore Homes and want to warn others to review their permit filings and appraisal records. I paid $14,991 for my windows, but they reported the job at only $4,961 to Citrus County. The county confirmed it should match what I paid, but it’s too late to correct. West Shore Homes refused to take responsibility or negotiate. This misleading practice could have financial consequences—check your records! Unfortunately, I am unable to correct star rating.
Why is it such a difficult task to get a detailed specification sheet and energy sheet on the windows that I was quoted. I was promised the details within the cancellation window and that never happed. I am on the verge of cancelling the contract after contacting my attorney.
Business response:
Hello Steven. We encourage you to please reach out to us, either via private message or by calling our service line at (866) 218-5309 at your earliest convenience so that we can gather more information and look into this matter further.
Left my room not clean and sifted dust all through my house from cutting tub that they could have pulled up. Complaining about not getting glass cleaned and never followed through with agreement to pay for our cleaning! Office girl seems to get snappy with me and excuses about sending check! Has to keep talking to manager and never ending! Took longer than estimated to begin with and doors are not the best quality for the price that I have gone and looked at!
Business response:
Hello Carolyn! We're sorry to learn of your negative experience with us and encourage you to please reach out to us, either via private message or by calling our service line at (866) 218-5309 at your earliest convenience so that we can gather more information and look into this matter further. Thank you for taking the time to provide your feedback, as we will use this information to further improve best practices moving forward.
This place is a joke they will not give any info on the phone. Have to come to your house. Like the old filler brush guy forceful sale or no info. Skip it find a contractor that is reliable and will answer customer questions. Horrible customer service !!
Business response:
Hi Christie. We understand customers would like pricing up front. As with most home improvement projects, there are many variables that contribute to the overall cost. Therefore, we provide every homeowner with a free, no obligation quote for a day and time that suits their schedule. We want to provide you with the most accurate price possible and avoid any guesswork. The price we give you is then locked in for one full year, giving you plenty of time to shop around and make your decision.
First of all, I signed the contract in October 2021 and the installation was due in January 2022. Once the installers came the measurements were incorrect for the installation. was given a discount and a new installation date was set for March 16, 2022. The scheduler called on the 15th to confirm. Well, this morning I received a call from the scheduler tell me there was a defect in the materials. I requested a full refund and I am still waiting for the general manager to contact me about this matter. Poor customer r... read more
Business response:
Hi Angeli. We're sorry to hear that there were defects in your materials and had to move the installation back until we receive the correct ones from our supplier. We completely understand your frustration and apologize that the change was so last-minute. We will continue working hard to make sure this issue is resolved as quickly as possible, and we appreciate your feedback.
Needed to cancel and was told it would STILL cost us 35% cancellation fee. Job to be done in over 3 weeks away. Before you hire them look elsewhere.
Business response:
Hi Brent. We're sorry to hear that you are not satisfied with your experience with West Shore Home. Before a customer signs a contract we explain that they have a three-day rescission period to cancel. On average our turnaround time to order, cut and ship materials is 4-6 weeks. At three weeks out your rescission period would have ended and the custom cut panels would have likely already shipped. Often times they cannot be re-used and that is why we have to charge cancelation fees.
It was suppose to be one day installation. 8 to 5. Workers didn't arrive until 9:30. About one hour into project they had to leave and go back to shop which was one hour away. Approximately two hours later they start working again . Then I am told the pan (base) of shower was not match for our panel because the men who had measured planned for end drain which would no work. My husband had questioned 2 different employees about this being a problem. Both reassured him it would be fine. They worked all day having to leave agai... read more
Business response:
We're sorry to hear that your installation was not not executed properly or timely, and more could have been done on our end to avoid the delay. One of our agents will be reaching out to you through private message to help resolve the matter.
If you don’t go with the price you are quoted before the salesman leaves your home then your quote goes up. Mine went up $1000.00 because I wanted to think about it until next day. “THATS RIGHT JOE” they try to pressure you to take there service. If you don’t sign the same day then you pay more. I will not give a company like this my business.
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.7 star rating with 1,674 reviews.
When is West Shore Home open?
West Shore Home is closed now. It will open tomorrow at 8:00 a.m.