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West Shore Home
- Kitchen & Bath
- Buford, GA
About this business
Location details
4747 Nelson Brogdon Blvd, Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
I hired West Shore Home to demo an old tub, and install a new walk-in shower with LVP floor overlaid on existing floor. The project was initially completed on 07/21. However, upon inspecting the finished product, the floor was not installed properly resulting in it sinking whenever any weight was placed on top of it. I notified the business, to which they said they would coordinate to come out and re-install it correctly. To my surprise, this repair was not done until 10/6, almost 2 and a half months later. To make matter wo... read more
Business response:
Hello Adrian, and thank you for taking the time to share your feedback with us. We sincerely regret to hear about your experience and the delays you’ve faced in getting your shower flooring issue fully resolved. This is not the standard of service or craftsmanship we stand behind at West Shore Home. Your input is invaluable in helping us identify areas for improvement and refine our practices to better serve our customers in the future. We truly appreciate your patience and the opportunity to address this matter. Thank you... read more
While the product is beautiful and the installation technician was amazing, the customer service after the fact has been horrible. I DID NOT receive the financing terms advertised and promised to me during my sales consultation. When trying to resolve by phone no one seems to be able to help. I have been passed off to numerous people who aren’t willing or able to handle my situation. My salesperson has blatantly lied about what was promised, and no one at the company seems to care. I love the end product, although a bit over... read more
Business response:
Hello Cassie. We’re so sorry to hear about your negative experience with West Shore Home. We would like to look into this matter further and will need to verify we have the correct account. Please reach out to us by sending us a direct message or giving us a call at (866) 218-5309 at your earliest convenience so that we may take the next steps in resolving this issue. Thank you for the feedback.
Did my install earlier than planned and it was a disaster. 1. Wall not plumb: Sales Manager said the “installers would correct”: not done and I told them but they proceeded on with install. 2. At first they didn’t line up the tile pattern - said “it’s just that way” but after I called the manager they fixed. 3. The caulk applied is very messy and not acceptable. Thin in some places; wide and on the wall in excess in some places. 4. Drain cover not centered 5. Quarter rounds cut and misaligned. 6. Glass door rubber edg... read more
Business response:
Hello Sally. We're sorry to hear that your initial installation did not meet your satisfaction and we appreciate you providing this feedback. We will continue working diligently to have these issues resolved as soon as possible.
I did not have a great experience with West Shore Homes. The installers were loud and cussed a lot. My grandson was with me and even though we were outside, we could still hear them. Also, they broke my glass doors, so they had to be reordered. A different person came out and installed new doors. I called the office again because the doors kept opening while showering. Another person came out and 'fixed' the problem, but he didn't. I was ready to call again and complain when I got sick and was hospitalized for several... read more
Business response:
Hello Suzanne! We're so sorry to hear about your negative experience with West Shore Home. However, we are glad that Darrell was able to resolve the issue despite the delay. If you would like to further discuss the matter, feel free to directly contact our customer service team via call at 717-276-9598. One of our customer service representatives will be able to handle your concerns in the most timely manner. Thank you for taking the time to share your experience with us as we will use it to shape our practices moving forwar... read more
poor workmanship. left an mess that I had to clean up. I'm beening told its ok for the walls to flex ( move ) . the seams were not cut straight. cant get an itemized bill. my salesmen said no one has ever asked for one , he will have to see how to get me one ? I should not have to case people down to do there job for the price I paid .
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.7 star rating with 2,796 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.