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West Shore Home
- Kitchen & Bath
- Lexington, KY
About this business
Location details
961 Primrose Ct, Lexington, KY, 40511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
RecommendedWe absolutely love our new windows. All 12 including a 6' slider! Awesome, professional installers. December 2014 electric bill: 2550 kwH. December 2015 electric bill: 1423 kwH. 'nuff said!
RecommendedMany thanks to Jason Burnett and crew for the fantastic job they did on replacing our windows! They were very thorough and courteous. Cleanup was great! thanks so much.
RecommendedWe have now had all of our windows replaced and we are very pleased with the product. Our salesperson Brent was very knowledgable about the product, explained how we could expect them to function, and very friendly. We experienced no problems with the installation crew they were professional and did a great job on clean up after the job. I rarely give any business a five star rating but I really believe our experience with this company has been outstanding.
They will charge you 15k for a bathroom that will fall apart shortly after the warranty expires. The work they do is the cheapest quality for the highest price. It only takes one day because they put plastic on your walls instead of doing the job right. Take your money and hire a contractor who does tile. The price will be the same and the end product will be 100 times better. It might take a week. It will be worth it. This company preys on old people and takes advantage of people who don’t know about quality construction.... read more
Business response:
Hello Michael. We understand our products and services are not for everyone. Thank you for taking the time to provide your feedback, as we will use this information to further improve best practices moving forward.
I talked to 3 different people, within a couple of days. I told them where I lived all times. I was excited to try and get my doors fixed. They were supposed to be here at 2 PM. At 12:30 PM. they call and said they were 110 miles out, and it was out of their service area, and they werent coming. I could have or should have been told one of the three times, that it couldnt be done. You definitely will not get a recommendation from me. That was rude and inconsiderate. I cancelled appointments for this. To say I am ticked off,... read more
Business response:
Hello Sandi. We encourage you to please reach out to us, either via private message or by calling our service line at (866) 218-5309 at your earliest convenience so that we can gather more information and look into this matter further. Thank you for taking the time to provide your feedback, as we will use this information to further improve best practices moving forward.
if you want decorated Luan plywood and a plastic bathbub.....go for it!!
Business response:
Hi David. We understand our products are not for everyone. All of our projects are completed using our high-grade virgin acrylic, which is easier to clean and maintain than fiberglass or tile, and doesn't require re-grouting every few years. This is a preferred option for many who seek the convenience of low maintenance and a 1-day install. Our lifetime warranty and level of quality workmanship from our full-time in-house installers is not something you will find with any of our competitors.
We paid $13,000 cash for new shower our bench was messed up and they tried to repair but still not right. Shower doors continue to leak water because of how they are made and manufactured. Not a very happy customer. GO ELSEWHERE!
Business response:
Hi Stephanie. We're sorry to hear that your installation has not met both yours as well as our own expectations. One of our agents will be reaching out to you via direct message to work with you on finding a resolution to this matter.
i have contacted this company on numerous occassions with no reply...i have several windows that are cloudy or foggy and some even no longer lock.....i need someone to come and replace some windows for me.......i have had these for 11 years and they have been bad for several years.....i called again today with no response
Business response:
Hello, Barry. Our customer service department is aware of the issue with your windows. They will be reaching out to you as soon as they are able.
i have contacted this company on numerous occassions with no reply...i have several windows that are cloudy or foggy and some even no longer lock.....i need someone to come and replace some windows for me.......i have had these for 11 years and they have been bad for several years.....i called again today with no response
Business response:
Hello, Donna. I have reached out to our customer service team and they will be reaching out to you as soon as they are able. Could you please confirm the number you would like them to reach out to so we can be sure we reach you?
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 1,520 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.