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West Shore Home
- Kitchen & Bath
- Lexington, KY
About this business
Location details
961 Primrose Ct, Lexington, KY, 40511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
I talked to 3 different people, within a couple of days. I told them where I lived all times. I was excited to try and get my doors fixed. They were supposed to be here at 2 PM. At 12:30 PM. they call and said they were 110 miles out, and it was out of their service area, and they werent coming. I could have or should have been told one of the three times, that it couldnt be done. You definitely will not get a recommendation from me. That was rude and inconsiderate. I cancelled appointments for this. To say I am ticked off,... read more
Business response:
Hello Sandi. We encourage you to please reach out to us, either via private message or by calling our service line at (866) 218-5309 at your earliest convenience so that we can gather more information and look into this matter further. Thank you for taking the time to provide your feedback, as we will use this information to further improve best practices moving forward.
if you want decorated Luan plywood and a plastic bathbub.....go for it!!
Business response:
Hi David. We understand our products are not for everyone. All of our projects are completed using our high-grade virgin acrylic, which is easier to clean and maintain than fiberglass or tile, and doesn't require re-grouting every few years. This is a preferred option for many who seek the convenience of low maintenance and a 1-day install. Our lifetime warranty and level of quality workmanship from our full-time in-house installers is not something you will find with any of our competitors.
We paid $13,000 cash for new shower our bench was messed up and they tried to repair but still not right. Shower doors continue to leak water because of how they are made and manufactured. Not a very happy customer. GO ELSEWHERE!
Business response:
Hi Stephanie. We're sorry to hear that your installation has not met both yours as well as our own expectations. One of our agents will be reaching out to you via direct message to work with you on finding a resolution to this matter.
i have contacted this company on numerous occassions with no reply...i have several windows that are cloudy or foggy and some even no longer lock.....i need someone to come and replace some windows for me.......i have had these for 11 years and they have been bad for several years.....i called again today with no response
Business response:
Hello, Barry. Our customer service department is aware of the issue with your windows. They will be reaching out to you as soon as they are able.
i have contacted this company on numerous occassions with no reply...i have several windows that are cloudy or foggy and some even no longer lock.....i need someone to come and replace some windows for me.......i have had these for 11 years and they have been bad for several years.....i called again today with no response
Business response:
Hello, Donna. I have reached out to our customer service team and they will be reaching out to you as soon as they are able. Could you please confirm the number you would like them to reach out to so we can be sure we reach you?
America’s Windows was great! West shore home will be out of business quickly! Do not use this company. They came in the beginning of September to measure for replacement glass packs and I was quoted 4-6 weeks. Now I can’t get an answer as to where my glass packs are. Can’t get a call back or an answer to a simple question.
Business response:
Hello, Jenny! I see that our team left you a voicemail yesterday to schedule your service appointment. Did you ever receive it? We are ready to install your glass packs.
Do not believe anything this company says. First closely look at the google reviews they are FAKE. A majority of the reviews the person who wrote the review has written one review. There is one review what is a month old and it refers to windows that were installed 5 years ago. One review the person wrote 4 total reviews and they were all for different American door & Window locations. What ever you do never let these people come to your house to give you an estimate. Don from the company came to my house he is an Aw... read more
Business response:
Hello, Lee. Thank you for your feedback. We understand that our products and services are not for everyone. However, we want to thank you for allowing us to come out to your home to look at your project. We greatly appreciated your time.
Did not have the best experience with them. still waiting on inspector to come review everything weeks after the job has been done... we wanted the chance for them to make things right and address the issues we had. was told that these windows would reduce outside noise and I'm sad to say our old windows did way better this is an issue for us because our home sits back off a busy road and now we hear everything. after spending thousands of dollars we expected better service and quilaty. We will need a few more windows done n... read more
Business response:
Good morning Kelly. We do have the inspector scheduled now and so sorry for the delay. We appreciate you and your business more than you know and our goal is to ensure you are completely satisfied. Sincerely America's Window.
Installed 13 windows. Have to stand on my counter to open my kitchen windows that the air comes through. Had to put plastic on the windows. When I called, I got the brush off, many many times. No insulation, no caulking around the large kitchen area. Vinyl outside pieced together looks horrible and yellowed on all the windows. Hopefully I got a bad contractor, but Americas Windows did not stand behind their work.
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 1,565 reviews.
When is West Shore Home open?
West Shore Home is closed now. It will open tomorrow at 8:00 a.m.