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West Shore Home
- Business Services
- Norristown, PA
About this business
Location details
2495 Boulevard of the Generals, Building A, Norristown, PA, 19403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | 9:00 a.m. to 5:00 p.m. |
RecommendedWe had West Shore Homes install new shower/tub for us and they did a great job! Sam H. and Mike C. were two very nice, professional guys, who worked very hard and did such a Nice job! Love our new shower! Thank You !!
Business response:
Thank you for taking the time to share your recommendation! We're glad to hear our team did an outstanding job with your installation. Enjoy the new look!
RecommendedThe remodeling of our bathroom from a shower tub to a spa like shower is a awesome experience. It was a all day project but Justin H. ,Sam H. ,Chris T. , and Ray L did a wonderful job. Thank You!!
We were supposed to have an install on Tuesday Dec. 16 between 8 and 10, You called us and canceled that morning. So it begins, we called to cancel to install because we will not be available the rest of December all of January and into February. We were told if we cancel, we must pay 35% of contract, but here's the kicker we never received a contract. no paper at appointment, no emails. You can check your sent folder and fine you never sent it. therefore, we never had the chance to read the contract. So, my wife and I want... read more
Business response:
Hi James, we have reviewed your concerns and agree that this should not have been handled this way. We sincerely apologize for the inconvenience and frustration this caused. You should be hearing from our team shortly with a resolution, and we appreciate your patience while we make this right.
Had a sales rep come to my mother’s house (she’s 66 and retired) to give a quote. She wasn’t happy with it so they sent out another rep a couple days later to give a quote that was a bit better. Mom was still reluctant. In order to get the job done we were told that we have to get the old walls taken out and replaced because even though it’s a bathroom remodel west shore doesn’t touch the walls outside the bathtub. Was told it should only cost around 1k to have it done by a different company. Mom was still reluctant because ... read more
Business response:
We appreciate your feedback, Timmy. If you would like to discuss your experience further, don't hesitate to reach out to us at 888-697-4033, Monday- Friday 8:00AM - 7:30 PM We would love the opportunity to resolve any issues.
Absolutely horrible that this renowned company does NOT do work in "stacked" condos. Say that in your useless commercial or get the required permit! C'mon BJ! What are you doing!!!!! Carl Coleman Philly
***Buyer Beware*** We were pressured into signing on the spot to get the "deal" with no time to read a 37 page agreement that was sent to an email AFTER signing an ipad box with no context. The salesman never offered for us to read the agreement nor did he mention the 37 page document or cancellation fee. We cancelled 2 months before install and they are telling us we owe 35% of the 11K
Business response:
Hello Laura. We're so sorry to hear about your negative experience with West Shore Home. We understand our products and services are not for everyone, and we apologize that we did not explain the information better than we did. Thank you for providing this information, as it will help us continue to shape better practices moving forward. Best of luck to you with your project.
I am sorry that we used this company. It has been a nightmare trying to get them to complete the job. Excuses and I'm trying. The worst customer service ever.
Business response:
Hello Joseph. We’re so sorry to hear about your negative experience with West Shore Home. We would like to look into this matter further and will need to verify we have the correct account. Please reach out to us by sending us a direct message or giving us a call at (866) 218-5309 at your earliest convenience so that we may take the next steps in resolving this issue. Thank you for the feedback.
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 1,521 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 5:00 p.m.