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West Shore Home
- Kitchen & Bath
- Charlestown, IN
About this business
Location details
9414 IN-62, Charlestown, IN, 47111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
The salesman came to our house and we set up a door and new shower installation. The timeline we were given was much shorter than what it actually ended up taking. The guys came to start the job. After the first crew installed the door they went to help with the bathroom then left. The other worker came down and apologized for the men that left. He said they were speaking very vulgar and he hoped our children didn't hear it. Then they put the wrong shower faucet on and forgot to bring an extra shower shelf like we requested.... read more
Business response:
Hi, Valarie. We appreciate your feedback and want to make things right. Let’s chat—please call our customer service team at 888-697-4033, Monday- Friday 8:00 AM - 7:30 PM.
Was pleased with their ability to be flexible, listen, and respond when things didn't go as planned. Through no fault of their own we were unable to complete the agreed job and had to consider another route. Unfortunate for us as we believe their quality was the best.
Business response:
Hello John. We encourage you to please reach out to us, either via private message or by calling our service line at (866) 218-5309 at your earliest convenience so that we can gather more information and look into this matter further. Thank you for taking the time to provide your feedback, as we will use this information to further improve best practices moving forward.
Benny came to give me a quote. When he didn’t like what I said he became very unprofessional and started mumbling under his breath. Then proceeded to act oblivious to his actions. I’m going to save my coins and go with someone else.
Business response:
Hello Anesha. We're so sorry to hear about your negative experience with West Shore Home. We understand our products and services are not for everyone. We want to thank you for allowing us to come out to your home and provide you with an exact price for the job. We greatly appreciate your time.
Nothing affordable about West Shore. Their quote for windows was 3 times more than other window companies. Sales person was a bit on the high pressure side too. Wanted us to sign the day of the visit. Kept putting down other window companies. Very disappointed in WestShore. My opinion is their commercials are just false advertising.
Business response:
We're sorry to hear about your poor experience with one of our consultants. We never want a potential customer to feel as though they are being pressured into a project. If you would like to further discuss this matter, feel free to directly contact our customer service team via call at 717-276-9598. We appreciate you providing this feedback and we will look into this matter further. Thank you.
My mother Brenda sharp has been trying to get ahold of someone for three weeks now for their shower that was installed it is leaking water all over the place when they take a shower and nobody will return her call for service and I feel like she is paying all this money for it and nobody will come out and fix it is getting to the point where if someone doesn’t come out and fix it will be an lawsuit I feel like that is ruining my bathroom floor where I will have to put more money into my floor to fix what the shower has cause... read more
Business response:
Hello Justin. We are so sorry to hear about your negative experience with West Shore Home. We are forwarding your review to our customer service team. One of our customer service representatives will be able to handle your concerns in the most timely matter. Thank you for taking the time to share your experience with us as we will use it to shape our practices moving forward!
This place is a complete JOKE! worst experience ever. Will never do business with them again. Purchased a home back in June. Rep came out went over door options. Picked out the door we wanted. He said someone would be coming out to measure and that it would take 14 to 16 weeks before it would arrive. Got a call in October that it was going to be installed 1st week of November. knowing the door hadn't been shipped . It then got moved to Nov 21. once again no door. Was told Dec 20th. when the installers arrive the door was to... read more
I will never use your company or any of your products. I have a elderly mother that your company took her for $7000. for just a tub surrounding and nothing fancy at all. you seen she was on a walker. she fell first thing because the surface was slick. the bars you put in inside surround started rusting within 6 months. when I tried to cancel this I was told since my mother signed the agreement and you were told she has 2 POA people and you would not cancel the appointment. . you need to be compassionate toward elderly peopl... read more
Business response:
Hello Deedra. We're sorry to hear that your mother has experienced safety issues since her remodel was completed. Please send us a direct message or give us a call at (866) 397-9569 at your earliest convenience so that we may get you scheduled to have one of our technicians come out to evaluate and make those repairs for her.
I called the Louisville no. looking for help with my walk-in tub purchased several years ago. The girl who answered the phone would not let me speak as she was telling me about an around the neck safety devise I was entitled to if I would answer as she said a few questions. She was very impolite and talked over me. I am having a big problem with my Jacuzzi Walk-in Tub where I cannot get any water into this tub. However, I get water in all my other bathrooms as well as my kitchen. I just wanted to know who I could contac... read more
Business response:
We're sorry to hear about your experience with one of our representatives and we would be happy to get you scheduled for a service repair for your tub. One of our representatives will be reaching out to you shortly via direct message.
For what they charge to just do the shower I could get my entire bathroom done… it’s plastic walls which brings no value to your house..
Business response:
Hello, Ted. Here at West Shore Home, we complete your entire project from design to installation using a durable, high-grade acrylic material that is easier to clean and maintain than other options. In addition, we offer homeowners a double life-time warranty on the product as well as the installation. We understand that our products and services are not for everyone. For those who are looking for something easier to clean, or something more accessible who aren't necessarily looking to re-do the entire room, it can provide s... read more
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.7 star rating with 1,882 reviews.
When is West Shore Home open?
West Shore Home is closed now. It will open at 8:00 a.m.