This profile has been claimed by the business owner or representative.
West Shore Home
- Kitchen & Bath
- Ocala, FL
About this business
West Shore Home - America's most trusted home remodeler - specializes in bathroom remodeling, bath and shower replacement, home window replacement, entry door replacement (including front doors and patio doors), and home flooring installation, all completed in as little as one day. We make home remodeling easy with our scan-to-plan accuracy technology and highly trained employee installers. Established in June of 2006 as West Shore Window and Door, West Shore Home offers everything from bathtub and shower installations to tu... read more
Location details
2715 NE 36th Ave, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
Why is it such a difficult task to get a detailed specification sheet and energy sheet on the windows that I was quoted. I was promised the details within the cancellation window and that never happed. I am on the verge of cancelling the contract after contacting my attorney.
Left my room not clean and sifted dust all through my house from cutting tub that they could have pulled up. Complaining about not getting glass cleaned and never followed through with agreement to pay for our cleaning! Office girl seems to get snappy with me and excuses about sending check! Has to keep talking to manager and never ending! Took longer than estimated to begin with and doors are not the best quality for the price that I have gone and looked at!
This place is a joke they will not give any info on the phone. Have to come to your house. Like the old filler brush guy forceful sale or no info. Skip it find a contractor that is reliable and will answer customer questions. Horrible customer service !!
First of all, I signed the contract in October 2021 and the installation was due in January 2022. Once the installers came the measurements were incorrect for the installation. was given a discount and a new installation date was set for March 16, 2022. The scheduler called on the 15th to confirm. Well, this morning I received a call from the scheduler tell me there was a defect in the materials. I requested a full refund and I am still waiting for the general manager to contact me about this matter. Poor customer r... read more
Needed to cancel and was told it would STILL cost us 35% cancellation fee. Job to be done in over 3 weeks away. Before you hire them look elsewhere.
It was suppose to be one day installation. 8 to 5. Workers didn't arrive until 9:30. About one hour into project they had to leave and go back to shop which was one hour away. Approximately two hours later they start working again . Then I am told the pan (base) of shower was not match for our panel because the men who had measured planned for end drain which would no work. My husband had questioned 2 different employees about this being a problem. Both reassured him it would be fine. They worked all day having to leave agai... read more
If you don’t go with the price you are quoted before the salesman leaves your home then your quote goes up. Mine went up $1000.00 because I wanted to think about it until next day. “THATS RIGHT JOE” they try to pressure you to take there service. If you don’t sign the same day then you pay more. I will not give a company like this my business.
The people are nice, the crew was great, but no I would not recommend. I knew we were paying about 30% more, but I was expecting more and got less. The product itself looks great, but it is the details. for the money spent I expected a 100% complete project with absolutely no further work. I had to finish the trim moulding, touch up the paint around the outside of the shower and thoroughly clean everything. The first time using the shower I noticed the handle was extremely loose. I had to remove it and tighten the piece unde... read more
Promised a one day shower install...took almost four weeks to have a functioning shower 😡 six months later we are still waiting to get the leaks fixed. When I call customer service to schedule another service visit, I have to leave a message, but I don’t get a return call. We’d like our money back please!!
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.6 star rating with 1,357 reviews.
When is West Shore Home open?
West Shore Home is closed now. It will open tomorrow at 8:00 a.m.