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West Shore Home
- Kitchen & Bath
- Altoona, IA
About this business
Location details
305 Adventureland Dr Suite 120, Altoona, IA, 50009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
RecommendedFrom the beginning, the salesman, William, was friendly, informative and not pushy. Nicholas Naber and Scott Roustio came for the installation, #J 462 428, exactly when I was told they would. They explained everything they were going to do and had me check each procedure. They cleaned up everything inside and outside when done. I could not have asked for a nicer, more effective crew. My new shower is beautiful and was done in less than a day.
Business response:
Hello Dianne! Thank you for your feedback! We're thrilled to hear that you had a positive experience with us from start to finish! It's great to know that William, Nicholas Naber and Scott Roustio all provided excellent service and assisted you throughout this process. We're so glad. that you are pleased with the results and we appreciate the kind words! Thank you and enjoy!
We aren’t impressed at all with westshore Homes at all . They did our bathroom in July and we have had them out here 4 freaking times to fix issues since then . No calk on shower door it hit me in leg while inside shower it was terrifying. The seals at top of shower leaking steam out top. The bottoms of door never sealed our inside door. The seat leaks brown stains . The reports keep saying installer error . These guys don’t know what they are doing and think they have been here 4 times to make repairs from just July to Feb... read more
Business response:
Hi Holly, we’re very sorry to hear about your experience and take concerns like this seriously. We’d like the opportunity to review your project in detail. However, we’re unable to locate your information using your Facebook name. Could you please send us a Private message or email with the name, address, and phone number associated with your project so we can properly investigate? If you prefer an e-mail, you may reach us at customercare@westshorehome.com
We signed a contract to have our bathroom remodeled with new shower. They started 10/23/24 and just finished today 11/06/24 on what was supposed to be a 2 day install. After the first install which was the craftsmanship of a 12 year old and the GM knew it, he had a new crew come out and tear it down and put in another shower with a different team. The second team was much better. But even then, the scheduler called and told me they would be out the day before, I waited around all day, without a call or anything. The schedule... read more
Business response:
Hello John. We're sorry to hear about your negative experience with us and encourage you to please reach out to us via direct message here so we can gather more information and assist.
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 313 reviews.
When is West Shore Home open?
West Shore Home is closed now. It will open tomorrow at 8:00 a.m.