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Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mala
Business response:
Hello, we are sorry you had a negative experience. Please reach out to us through Messages if you need further assistance or an explanation. Your feedback is important to us, and we appreciate you sharing it.
unethical Seller in my opinion for selling Defective products then not giving us the full refund only 50% of the total bill. Shame on this Seller and I demand Amazon to open an investigation in his business ethics.
Business response:
We are sorry you feel this way. However, the return request was not initiated until two months after receipt of the device. A restocking fee was applied, as the device was returned with unreported damage. Please note that every device undergoes a series of checks and inspections prior to shipping. Thank you for your feedback, and have a great day.
item was never delivered
Very disappointed! Despite being charged I never received the item.
Seller missed FedEx pickup time on a Friday, so rather than receiving it on 3/28, it still isn’t even in transit on 3/30. New estimated delivery date is 4/1, but I will be out of town. Hopefully, someone else in my house will be around to sign for it.
Business response:
We are sorry for this carrier delay. This is not our standard, and we regret that a valued customer has had to wait. Please be assured that your delivery has been updated and is expected to arrive tomorrow. Thank you for your feedback, and we appreciate your patience.
The device was listed as “Excellent condition” but it appears the display may have been replaced or is not original. This does not match the listing. And also The battery health is already at 86%, which is not acceptable for an “Excellent condition The phone’s body has scratches!!
Business response:
Hello, we’re sorry to hear you’re unhappy with your device. Our products are pre-owned and professionally refurbished to meet “Refurbished – Excellent” standards, including a minimum 80% battery health. We aim to resolve any issues quickly with refunds or return support. It appears we haven’t been contacted before, but we’ve now reached out and hope to resolve this.
Item is network locked, despite being described as network unlocked.
The phone came in defective. I submitted for a return and was given shipping label and told my replacement would be shipped once they got confirmation of my drop of. I dropped it off at the ups store, was sent the confirmation from Amazon that the device was dropped off then my replacement was canceled 2 hrs later and have not heard anything since. No refund, no replacement device.
Business response:
Hello, we’re sorry to hear about your experience. Unfortunately, at this time, we do not offer replacements directly. Amazon automatically provides the option for replacements, and we are unable to disable that on our end. We also have not yet received your device to process the refund. Please don’t worry—once the device is delivered to us, we will promptly issue any applicable refunds.
Phone ordered February 28. It got lost on March 4th but the seller claimed it would arrive March 10. I waited until March 10 to ask for a refund. The seller said I need to wait 14 business days. I waited. Now all I get from the seller is they are still investigating. The seller will not give me any idea when I can expect a refund or phone that I now urgently need. Will be calling Amazon and BBB.
Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.6 star rating with 1,586 reviews.
When is Magnakom open?
Magnakom is closed now. It will open at 9:00 a.m.