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West Shore Home
- Kitchen & Bath
- Chesapeake, VA
About this business
Location details
1210 Scholastic Wy, Chesapeake, VA, 23323, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
RecommendedWe had our master bathroom shower replaced on July 10th. Curtis & "H" did a fantastic job. They were on time & very professional. These 2 guys work great together. Great communication with them thru the entire process. Everything was installed & cleaned up in a timely manner. It was a pleasure having these guys come into our home to do the job. We will use them for our hall bath. Give them 10 stars!!
RecommendedJose and Patrick did a beautiful work, I love my new shower they finished in one day! I am so looking forward to them doing my hall shower !
RecommendedMike and Ray did a fantastic job on our new shower. They were courteous and hardworking. They took the time to answer our many questions. Thank you everyone!
During the remodeling of my 2 small bathrooms, I was told told I would have to purchase my own 2 pedestal sinks and faucets.I was told the company dud not have pedestal sinks under 24 inches.I was also told they dud not install the pedestal sinks because it was not the company's products.(something I was NOT told before) So not only did I had to purchase 3 pedestal sinks and 2 faucets.I had to find someone to install them.When the company came to install the pedestal sinks, I was told they had to tear down the wall and move ... read more
Business response:
Hello Regina, We are truly sorry to hear about the frustration and challenges you experienced during your bathroom remodel. It’s completely understandable how upsetting it must have been to deal with unexpected costs and outsourcing contractors. We strive to provide clear guidance and quality service, and we regret that your experience fell short of these expectations. Your feedback is very important to us, and we appreciate you taking the time to share it.
Great workers, terrible management. Run away
Business response:
Hi, John. We take your concerns seriously and want to improve. Please give us a call at 888-697-4033, Monday- Friday 8:00 AM - 7:30 PM, so we can assist you.
I have been cleaning for an elderly couple for yrs. West shore did a bathroom remodel. All the caulking around the fiberglass shower they put in is nothing but mold. I suggested to them they should get the caulk redone. They called and had someone come out and got charged a pretty significant amount. When it should be at least under some kind of warranty or free for doing a rechaulk. I would recommend to not use them. Call a local business that’s licensed and insured that can do a better job without the up charge !!! I sti... read more
Business response:
Hello Audra! Thank you for your feedback. We encourage your clients to reach out to us directly so we can gather more information and assist. Thank you for taking the time to provide this information, as it will help us continue to shape better practices moving forward
Tub installed yesterday by the worst installers. They did a crappy caulking job and now the tub leaks and ruining our ceiling in the living room.
Business response:
Hello Shari. We encourage you to please reach out to us, either via private message or by calling our service line at (866) 218-5309 at your earliest convenience so that we can gather more information and look into this matter further. Thank you for taking the time to provide your feedback, as we will use this information to further improve best practices moving forward.
**Update** I received a phone call from Manager Brian. He apologized for the delay in reaching out and offered a partial refund and reassured us that West Shore will stand behind the install. Our new bath and shower is beautiful. Caulking could be a little neater/nicer but fine. We waited the full 24 hours for drying and began to use it. The day after we started using it we found a wet spot on our dining room ceiling under the tub/shower. We called West Shore and they had somebody out within two hours to stop and fix the le... read more
Business response:
Hello Rebecca. We're so sorry to hear about your negative experience with West Shore Home. We encourage you to please reach out to us, either via private message or by calling our service line at (866) 218-5309 at your earliest convenience so that we can gather more information and look into this matter further. Thank you for taking the time to provide your feedback, as we will use this information to further improve best practices moving forward.
I was promised resolution by this morning with a confirmation number that was going to be given to me yesterday that never happened
Business response:
Hello Connie. Your reimbursement check was mailed yesterday. We apologize as we are still waiting to receive a tracking number for you. Once we have it, we will be reaching out. We appreciate your patience.
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 1,682 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.