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West Shore Home
- Kitchen & Bath
- Chesapeake, VA
About this business
Location details
1210 Scholastic Wy, Chesapeake, VA, 23323, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
I wanted to give a Bravo Zulu to Westshore installers Ray and Eric for my walk in shower install. These guys were great. From the beginning protecting the area of transit throughout the house, to keeping the dust to a minimum and clean up I am very satisfied with the service I received.
Business response:
Hi James. We're glad that you are satisfied with your new shower. However, would you mind changing this from "Doesn't Recommend" to "Recommend" to help reflect your satisfaction with the work? Thank you.
Not a good experience with Mike (Installer). Jason was quite and respectful. When your team arrived I asked Mike to see his work order. He told me I already should have one. I informed him that I wanted to see the work order to make sure we were on the same page. From the onset I was not made to feel that I was the customer. When I showed him the bathroom the sink had not been cleaned off. All other portions of the bathroom were ready to go. Mike told me somebody was to have told me I was to have had the sink cleaned off als... read more
Business response:
We're sorry to hear that your experience with West Shore Home did not live up to both yours as well as our own expectations. We're glad to hear that the installation was completed in a professional manner and that you are so far satisfied with the end products. We will take this feedback and use it to help continue the improvement of our overall customer experience.
RecommendedGlen and Steven did a wonderful job! Left the bathroom cleaner than before they started. Protected our carpet too. Update: walls started coming loose. Had that repaired. Found 2 rips in brand new flooring caused by repair. Still waiting for a resolution response. Not happy. For the money it cost for the remodel, I expected more.
Business response:
Thank you for taking the time to share your recommendation! We're glad to hear our team did an outstanding job with your installation. Enjoy the new look!
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 1,682 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.