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West Shore Home
- Kitchen & Bath
- Chesapeake, VA
About this business
Location details
1210 Scholastic Wy, Chesapeake, VA, 23323, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
I have been cleaning for an elderly couple for yrs. West shore did a bathroom remodel. All the caulking around the fiberglass shower they put in is nothing but mold. I suggested to them they should get the caulk redone. They called and had someone come out and got charged a pretty significant amount. When it should be at least under some kind of warranty or free for doing a rechaulk. I would recommend to not use them. Call a local business that’s licensed and insured that can do a better job without the up charge !!! I sti... read more
Business response:
Hello Audra! Thank you for your feedback. We encourage your clients to reach out to us directly so we can gather more information and assist. Thank you for taking the time to provide this information, as it will help us continue to shape better practices moving forward
Tub installed yesterday by the worst installers. They did a crappy caulking job and now the tub leaks and ruining our ceiling in the living room.
Business response:
Hello Shari. We encourage you to please reach out to us, either via private message or by calling our service line at (866) 218-5309 at your earliest convenience so that we can gather more information and look into this matter further. Thank you for taking the time to provide your feedback, as we will use this information to further improve best practices moving forward.
**Update** I received a phone call from Manager Brian. He apologized for the delay in reaching out and offered a partial refund and reassured us that West Shore will stand behind the install. Our new bath and shower is beautiful. Caulking could be a little neater/nicer but fine. We waited the full 24 hours for drying and began to use it. The day after we started using it we found a wet spot on our dining room ceiling under the tub/shower. We called West Shore and they had somebody out within two hours to stop and fix the le... read more
Business response:
Hello Rebecca. We're so sorry to hear about your negative experience with West Shore Home. We encourage you to please reach out to us, either via private message or by calling our service line at (866) 218-5309 at your earliest convenience so that we can gather more information and look into this matter further. Thank you for taking the time to provide your feedback, as we will use this information to further improve best practices moving forward.
I was promised resolution by this morning with a confirmation number that was going to be given to me yesterday that never happened
Business response:
Hello Connie. Your reimbursement check was mailed yesterday. We apologize as we are still waiting to receive a tracking number for you. Once we have it, we will be reaching out. We appreciate your patience.
I wanted to give a Bravo Zulu to Westshore installers Ray and Eric for my walk in shower install. These guys were great. From the beginning protecting the area of transit throughout the house, to keeping the dust to a minimum and clean up I am very satisfied with the service I received.
Business response:
Hi James. We're glad that you are satisfied with your new shower. However, would you mind changing this from "Doesn't Recommend" to "Recommend" to help reflect your satisfaction with the work? Thank you.
Not a good experience with Mike (Installer). Jason was quite and respectful. When your team arrived I asked Mike to see his work order. He told me I already should have one. I informed him that I wanted to see the work order to make sure we were on the same page. From the onset I was not made to feel that I was the customer. When I showed him the bathroom the sink had not been cleaned off. All other portions of the bathroom were ready to go. Mike told me somebody was to have told me I was to have had the sink cleaned off als... read more
Business response:
We're sorry to hear that your experience with West Shore Home did not live up to both yours as well as our own expectations. We're glad to hear that the installation was completed in a professional manner and that you are so far satisfied with the end products. We will take this feedback and use it to help continue the improvement of our overall customer experience.
RecommendedGlen and Steven did a wonderful job! Left the bathroom cleaner than before they started. Protected our carpet too. Update: walls started coming loose. Had that repaired. Found 2 rips in brand new flooring caused by repair. Still waiting for a resolution response. Not happy. For the money it cost for the remodel, I expected more.
Business response:
Thank you for taking the time to share your recommendation! We're glad to hear our team did an outstanding job with your installation. Enjoy the new look!
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 1,754 reviews.
When is West Shore Home open?
West Shore Home is closed now. It will open tomorrow at 8:00 a.m.