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West Shore Home
- Kitchen & Bath
- Chattanooga, TN
About this business
Location details
1320 Appling St, Chattanooga, TN, 37406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
On 12/3/2022, West Shore Home quoted a shower replacement job for me, and I applied for financing help to pay for it. But West Shore did not send me the loan documents. When I wanted them, they said they would not provide them until the job was done. They also said that the price listed in your contract is the price you pay. However, I didn't get a copy of the contract, only their Peace of Mind Pledge, and a quote of $16,241. This is not a contract, it's a quote. WSH would not provide me with a contract. WSH printed literatu... read more
it took 6 months for my shower to be installed. i have called multiple times for service request for them to fix issues that they damaged and still no one has called back. Going on 9 weeks and still nothing. When I call they assure me someone will contact me. Regional Manager and Install manager were supposed to contact me and come by as well, still nothing.
Business response:
We apologize to Mr. P**** for any lack of communication. Our General Manager has personally contacted him and addressed all issues.
Westshore advertises one day service. It took them five different days to try to install my shower properly. They never have fixed two issues but they are promising compensation. I would never recommend them to anybody else
Business response:
We have been trying diligently to contact Ms. C***** so that we can address her issues. She is refusing to take our calls, often answering and then hanging up. We are attempting to contact her at the highest levels of leadership because we take tremendous pride in helping our customers if they have a need. We strive very hard to provide all of our customers with an exceptional experience during all aspect of their project. We will continue to attempt to contact Ms. C***** as we genuinely want to resolve any and all issues sh... read more
My request to remodel my shower was taken in May, but service wasn't completed till August. The initial order was taken by Salesman Joshua B. who went over various shower models to include specific shower doors, but on the installation date the shower was remodeled without a shower door, a curtain was added in its place. I found myself going back and forth with West Shore Reps trying to rectify this issue. I stressed the entire goal was to upgrade my current shower to include a door. Local West Shore manager Eric claimed the... read more
Business response:
We sincerely apologize to Mr. Mack for the miscommunication during his design consultation. To make this right for him we sold him the shower door at a 50% discount.
False advertisement, bait and switch. TV advertisements are filled with lies and deception. My mother is 88 years old and we have been taken advantage of. The pipes underneath our tub busted & we had to have them repaired. Our neighbors found out about our situation they highly recommended West Shore Homes. They hired West Shore to replace their old pipes and install a bathroom shower. Their shower looks beautiful. We hired WSH to replace our piping and install a new tub and ours is a mess and ugly. Jenna, the sales lady, sh... read more
extremely dissatisfied the company professional skills by call to get a schedule 6 days a week for a month calling before business hours time. Therefore, do not appreciated this company continue to call leaving voicemail for a schedule that not going happen.. I told the sales person no and the office person but still getting calls for a schedule. No means no please stop calling this number.
Horrible caulking lines... awful craftsmanship so bad the manager ordered my shower for a redo.. well when taking the seat.. during the redo he dropped it in my floor pan.. very much damaging my floor shower pan.. now I am left with horrible cracked shower pan... This company claims to be one day hassle free.. well it has been a nightmare paid 15000 dollars for this and the turmoil it has caused is awful.... this was suppose to be a happy moment in my life turned into a nightmare dont stay away.. run away
Business response:
We have heard Mr. Evan's frustration and responded in true West Shore Home fashion. Our General Manager has personally contacted Mr. Evans and will be overseeing his project until Mr. Evans is totally satisfied. At West Shore Home we have issues arise with less than 1% of our projects. When an issue does arise we will always own our mistakes, do what is right, and stand by our customer to ensure complete satisfaction.
West Short basically removed my master bathroom for a very high price tag in fact. The workmanship left a lot to be desired and it took me numerous phone calls to get a representative to come review the work. The end result was trying to "fill" in the gaps between the wallboard and the new shower walls with calk. There remain large gaps between the wallboard and the shower walls. The end product does not measure up to the slimest of standards. The hardware used was also the least expensive and I had to replace the shower hea... read more
Business response:
Mr. P******'s project was installed in January of 2020. We received Mr. P******'s communication and immediately sent our Installation Manager to personally visit his home the same day. We have identified the issue with his wall and have a plan in place to fix it. Our General Manager will also be reaching out to Mr. P****** to ensure his is completely satisfied.
This is by far the most incompetent company I have ever Dealt with. Promised one day installation =lie , put holes in my dry wall and left it for me to repair, unprofessional messy chalking job that looked as if a toddler did it, put an u even drain in which means you can’t stand in the showers comfortably defective water temperature gauge that burnt me and my grand daughter, absolutely horrible experience, literally thousands of dollars for horrible work even left the shower dirty after they installed it.
Business response:
We have heard Ms. H******* concerns and responded in true West Shore Home fashion. We immediately sent our master plumber and General Manager to her home to address any and all issues. We successfully resolved all issues except one as we needed a specialty tool. We offered to return the following day but that did not fit her schedule. We are returning at a date picked by her as that was the earliest she was available. We have issues arise with less than 1% of our projects, but when we do we will always own, stand by our cust... read more
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 5,080 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.