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West Shore Home
- Kitchen & Bath
- Chattanooga, TN
About this business
Location details
1320 Appling St, Chattanooga, TN, 37406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
On the initial visit from West Shore, the representative stated, with WSH windows, they would guarantee, our electric bill would be half, the second visit, another representative told us that was wrong. Throughout the presentation he talked about the lifetime warranty and that it was transferable. I received a call from WSH, regarding. a window to be replaced, talking with the representative, I was informed it is a limited warranty,after the first year , I would have to pay, a service fee of 125 dollars and 75 dollars after ... read more
Business response:
We sincerely apologize for any miscommunication with Mr. J******. He does indeed have a lifetime warranty on his windows, and a 1 year warranty on workmanship. One of his windows was received damaged from the manufacturer and Mr. J******'s issue is completely covered under warranty.
Originally, started with ******* *******. West Shore took over and they have terrible customer service. I have been trying for weeks to get a window repaired and all I get is someone will call me back. I know if I was planning on purchasing multiple windows, they would be calling back immediately. I would advise anyone thinking of dealing with them, go somewhere else. I had two houses done and ******* did them and now West Shore doesn’t to deal with past customers. Well, that’s fine because I do have additional houses that n... read more
Worst Company Ever!!!!!!! Westshore Homes Bath people are very unprofessional, I left several messages regarding a shower ?? that leaks tremendously to the point my basement is flooded due to the unfinished work by their contractors and I have NOT received any calls to rectify the situation. I give them a zero on professionalism.
Business response:
Ms. P*** contacted us on 5/12 at 2:08pm about her issue. By 3:25pm we were on the phone with her and prepared to immediately send our Service Technician out for repair. Ms. P*** requested we schedule her on 5/18 so her husband could be home when our Service Tech arrived. We take great pride at immediately addressing any customer concern and we definitely did so here. Our customers are extremely important to us and we always react quickly to resolve any and all issues.
Negative 5 stars is what they deserve. This is a 2nd complaint about West Shore Home, LLC due to an unsatisfactory product, workmanship & the Co. over all. Their TV advertisements are full of lies and deceptions. A project that started on Nov 4, 22 has yet to be completed to our satisfaction. We are highly disgusted and dissatisfied by their lies and taking advantage of the elderly. Information they advertise on TV is deceptive and full of lies. Their free 1 day installation being fast, easy and stress free, LIES (it has bee... read more
Poor Quality product, Double talk regarding inadequacies with Sales, Service, and Installation! Stay away unless you want Ripped off like we were!
They did work that should have taken 2 days it took 2 months and then after a few months they have to redo it all again the floor in our shower sank so now it will take another couple months to fix the price is outrageous so we asked for some back since we paid in full they said no this place does very crappy work and the money is ridiculous I would never wish them on anyone
In my 65+ years, there are only two businesses that I regret choosing for a large project– WestShore Home is one of those. I encourage anyone to choose a company that manufactures their own windows and to read the lifetime warranty very carefully. I purchased 19 windows and a patio entry door in 2019 from America Windows, now WestShore Home. After 2 years, the lifetime warranty is extremely limited–you will pay a service call fee and you will pay to replace any window cracked or broken by an act of God or accident. In Jan 20... read more
It is a shame that West Shore Home continues to provide a product that is so cheaply made while touting the quality and continues to act as though they resolve issues when they don't. People get tired of interacting with them; they send out "technicians" to fix shoddy work, and it is marginally better, or it "is the best they can do." This is not a reputable company in my opinion as they sell very high prices for very mediocre quality products. The one-year interest-free tactic would be nice if the quality of the job warrant... read more
I wish I could give a negative customer service star. I have even calling this west shore home since Dec 2022. I was told I would not be charged interest on the loan for the window for the 1st 2 years. To give me a chance to pay 14000 of windows off. I call repeatedly and have been told EACH TIME THAT I WOULD GET A CALL BACK. BUT THE CALLS NEVER COME. AND U DONT GET COPIES OF WHAT U SIGN 10X CAUSE SOMETHING WENT WRONG ON THEIR ESIGN COPIES. I WANT THE PROMISE THEY MADE TO ME ABOUT NO INTEREST FOR 2 YEARS AND THE INTEREST CHA... read more
Business response:
We take great measures to ensure customers have 100% understanding of loan terms they are applying for. In addition to that the Ms. Parker had to sign multiple documents with the third party lender confirming her understanding of her loan terms. We have explained this to Ms. Parker multiple times. We have purposefully set up our internal systems so there is not way a customer can apply for a loan without understanding the terms. That is also why the third party lending companies require additional signatures confirming the l... read more
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 5,080 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.