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West Shore Home
- Kitchen & Bath
- Irving, TX
About this business
Location details
6425 Campus Cir Dr W, Irving, TX, 75063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
RecommendedIt was everything advertised and more. Craig and Luis, my installers, were all fives. They were pleasant, efficient, and left my home cleaner than it was. I am beyond satisfied.
RecommendedJason and Jose represented your company in a fantastic manner. They were on-time, considerate in going about their work and of course, doing a wonderful job. Please thank them very much for a great job. Bob and Peggy Igel😀
RecommendedExceptional experience from beginning to the end. Tom McAfee our sales rep presented the various options, answered our questions and helped us find the best solution for our tub to shower conversion. Ryan followed up promptly to schedule a timely installation, which was so well done by Steve and Dave. They were very professional, considerate while maneuvering their equipment throughout our home and cleaned up exceptionally when they were finished. They worked very hard and meticulous as if they were installing the projec... read more
Recommendedmy salesman Jason Whitley was a great guy who went out of his way to make sure i got what i wanted and needed. the installers Steve Terry and Jose did a great job on the install. When they ran into troubles they figured out a good fix and completed a great install. thank all of you very much! Brady in Alvarado , Texas
RecommendedThe team installed looked good until the North wind started blowing into our living room! It was so bad we had to tape u the door to keep the cold wind out of our house!
Business response:
Hi John, Thank you for sharing this with us, and we are glad to hear you were happy with the installation overall. Our team was out today to make the adjustment and ensure your door is sealed and performing properly. We appreciate your patience and the opportunity to take care of this for you!
My experience with West Shore Home was nothing short of a disappointment. Despite their elaborate sales pitch, which included an extensive history of the company, they failed to ensure the proper measurement of the peep hole on my new door. As a result, the peep hole is positioned too low, rendering it practically useless. What’s even more frustrating is their refusal to accept responsibility for this oversight. Instead of acknowledging their mistake, they immediately shifted the blame onto me, the homeowner. Last time I ch... read more
Business response:
Hello Jamie. We encourage you to please reach out to us, either via private message or by calling our service line at (866) 218-5309 at your earliest convenience so that we can gather more information and look into this matter further. Thank you for taking the time to provide your feedback, as we will use this information to further improve best practices moving forward.
If you want to get something done do not choose this company. It was a complete mess. First issue was the sales rep told us one thing about door size and then when asked she verified the opening was going to be 29 inches. In actuality it was only 21 inches on sliding door once installed. We made sure to ask this before install and even have text messages about the size. Well after install it was not what she said it was going to be so too late to change door. There were issues with installation such as not being sealed corre... read more
Business response:
Hello Stephen. We're so sorry to hear about your negative experience with West Shore Home. If you would like to further discuss the matter, feel free to directly contact us here via direct message or our customer service team via call at 717-276-9598. One of our customer service representatives will be able to handle your concerns in the most timely manner. Thank you for taking the time to share your experience with us as we will use it to shape our practices moving forward!
Buyer Beware! I had to wait a while before I wrote this review. I have never been so mad!! We signed the contract on December 31, 2022. We needed our shower/tub combo replaced with a shower. We were looking for the fastest way to get this done and were impressed with the info from the sales agent. That's where it ended. They were scheduled to do the install on January 11, 2023. They were there from 8am until 7:30pm. We were told not to use it for 24hrs. We waited 2 days just to make sure everything was set. We used it for th... read more
Business response:
Hello Jena. We’re so sorry to hear about your negative experience with West Shore Home. We would like to look into this matter further and will need to verify we have the correct account. Please reach out to us by sending us a direct message or giving us a call at (866) 218-5309 at your earliest convenience so that we may take the next steps in resolving this issue. Thank you for the feedback.
West Shore Home thinks it's OK to charge a customer $10K to remodel their bathroom and leave it with broken tile. They broke our tile back in November 2021 when installing their walls and have yet to remedy the situation. They actually had a lot more problems than just the tile and had to come back to reinstall their product. What they advertise as a 1-day remodel has turned into a 5-month nightmare. Trust me, you can find a much better company to let into your home.
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.6 star rating with 1,903 reviews.
When is West Shore Home open?
West Shore Home is closed now. It will open at 8:00 a.m.