West Shore Home

Carolyn M. 

on BBB

2 years ago

The sales rep. did not tell me what I thought was a contract was actually a Project Summary" and my signature on the blank IPad was the for the binding contract. When I received the contract it was almost $5,000 more than what was on the "Project Summary". I asked for a copy of the paper I signed at my home and was told they do not keep those. I was also suppose to have one year financing with no interest and did not receive that.. The sales rep. first showed me the price and he was told I could not afford that, then showed ... read more

Richard K 

on BBB

2 years ago

False advertising free institutions are they kidding, how do they stay in business ?? 

Denise G. 

on BBB

2 years ago

I ordered a tub to shower install. I called to cancel my project due to price being way to high and I am being laid off. I received a call from the salesman who set up this project as I requested to talk to him. He waited 3 days before calling me back and when he did told me I cant cancel due to it being more than 3 days.He also told me the order was placed 3 weeks before,which is a lie. I called him within the week. He didnt get back to me. I just told him I refuse the work and DO NOT send anyone to my house. I also told hi... read more

Merrell T 

on BBB

2 years ago

I'm appalled at the lack of professionalism by Westshore, a company that misled my elderly parents into a $13k remodel they didn't need, writing up a contract with no details as to what they were getting. When I asked the rep how they'd be able to tell what they were getting, he promised me he'd provide answers before their 3 day cutoff to cancel. He didn't. The rep talked my parents out of their initial plan to remove the tub and put in a shower, and even the deal he sold them on was not fulfilled - there was no low profile... read more

Kathleen S 

on BBB

2 years ago

Great Product, Professional Sales Person, Professional Installers. Need to work on the Logistics Manager. Our shower was redone in Sept. We got the shower in pretty quick. We were promised the bench would be at the warehouse in October. It is now almost February and we still do not have a bench. But we get that bill every month. Need to figure out how to fix this situation. Wait they gave us a $40 shower head(Which still hasn't showed up) and came and put the shower bar back up that fell last month. Hopefully we can get the ... read more

Tired of this 

on BBB

2 years ago

I noticed you are listing West point homes LLC a window replacement company,, but not their bathroom remodeling company. Where are the ratings for them.. My main complaint with West Shores is receiving an estimate for $19,000 and refusing to give me an itemized estimate. Many of the fixtures he showed me, shower head and handicap bars, I already have them and they are in excellent condition cuz they were replaced recently. yet he told me West Shore could not use my fixtures. I would have to purchase the ones that came with t... read more

Bill M. 

on BBB

2 years ago

We contracted West Shore Home on 10/7/22 for almost $15,000. When they were going to install a shower replacement, they canceled 2 times, that should have been a red flag for me. On 11/4 a crew came out to do the job, they damaged our ceiling, damaged a floor tile and destroyed an open shelf that we had on the wall. The next day we tried to take a shower, NO WATER. I contacted John S**** (GM at WSH) and after an argument he got a plumber to fix the issue. After the fix we realized that the wrong shower pan was installed and ... read more

Susan F. 

on BBB

2 years ago

On 12/3/2022, West Shore Home quoted a shower replacement job for me, and I applied for financing help to pay for it. But West Shore did not send me the loan documents. When I wanted them, they said they would not provide them until the job was done. They also said that the price listed in your contract is the price you pay. However, I didn't get a copy of the contract, only their Peace of Mind Pledge, and a quote of $16,241. This is not a contract, it's a quote. WSH would not provide me with a contract. WSH printed literatu... read more

Chris P 

on BBB

2 years ago

it took 6 months for my shower to be installed. i have called multiple times for service request for them to fix issues that they damaged and still no one has called back. Going on 9 weeks and still nothing. When I call they assure me someone will contact me. Regional Manager and Install manager were supposed to contact me and come by as well, still nothing.