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West Shore Home
- Kitchen & Bath
- Chattanooga, TN
About this business
Location details
1320 Appling St, Chattanooga, TN, 37406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
Called number advertised on TV to get a quote for a bathroom remodel and was told "We do not service your area". I then went online to request a quote and got an immediate response??? Either you service the entire Jacksonville area or you discriminate based upon area demographics???
On January 14, 2023, Mr. Mark C*** ( design Tec ) came to my home. At the time WesShore Homes were offering a promotion for 18 months with no interest. that is the reason that I was interested in your promotion. after we decided to get the installed Mark ran my credit which was not supposed to impact my credit ( but it did ) After he did that he told me that I was eligible for your promotion. when we set the date for the shower to be installed he knew that the work would be done before the paperwork ( Green Sky loan). arrive... read more
Quireo, Mike s, Sean and Fernando r left their names for review. I like the walling but they changed my shelves from my requested 10 and 20 inches up to 10 and 20 on 1 side to 11 and 20 on the other side with a stupid story about someone might hit their head at 10 inches. I was astonished as I was in the next room to ask about changes. I went ahead and signed off as it was already done and I didn't think it was fixable. Half hour after they left, I realized I can't live like that and was on the phone. Since then, I realized ... read more
We paid for a ceiling to our shower. Initial installer didn’t show record of that. Follow up visit the brought the wrong color. Nest visit brought the wrong size. Next visit installer said the whole think was installed incorrectly. It wasn’t square so I could take crooked ceiling to the shower or they could come fix it. Then they called to “reschedule,” because they don’t have enough staff. Meanwhile, I make payments on something that is wrong and incomplete. It’s time to do the right thing and show up and fix things and not... read more
If it were not for the installers (great guys) I would give 0 stars. The communication on their part is terrible. Had to have 3 install appointments 1st rescheduled was because the had my kit early, so i made arrangements to be home instead of my hisbands surgery the 2nd reschedule was because they DIDNT have the right kit. SO missed my husbands surgery for NOTHING 3rd reschedule because they had the new kit. After all that I still have to pay the better part of 15,000 all I got done was my shower. Not bathtube nothing. The ... read more
Beware of signing any contract with this company. The sales personnel are very shoddy, and the company will not provide you with any resolution. Their sales tactic is bait and switch.
Please stop calling me. 7 times in 7 days is too much, 2 calls is too much. After reading these reviews, glad you scared me away with the calls. BBB, again, this review is now for you. Please stop accrediting companies with these awful reviews/ stars. They should not say A+ on their profile. Do better.
Initially I was very impressed with the communication as well as the service. now that we have had the shower for 6 months and are now experiencing an issue, I cannot get anyone to return my calls. My father signed a 1 year interest free contract, which I have a copy of. But the employees at WSH entered the information incorrectly with the finance company. They put our info in with only 6months interest free. My father has been paying almost 3x the original monthly charge to ensure we have it paid off within the 1 year time ... read more
Terrible customer service. I’ve experienced numerous issues with West Shore from them scheduling an appt and not showing to measuring windows incorrectly. Since March, I placed calls to my salesman, customer service, left two complaints on website, negative review with Home Advisor and not one time have I yet to receive a call to discuss my frustration and answer questions. Part of my project was completed but I’m at the point where I don’t care if the rest is completed as I’ve moved on from West Shore. It’s a shame as this ... read more
Business response:
We sincerely apologize to Mr. H****. Particularly as a repeat customer. There were two issues with some of Mr. H****'s windows. One as a result of a measuring error, and one as a result of a manufacturing error. We are addressing both issues and will ensure that he is 100% satisfied when we are done.
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 4,716 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.