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Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sent a defective Apple Watch and won’t refund after sending back to seller.
Business response:
We are sorry to hear about the issues you have experienced. The item returned was in your possession for months and returned right before the 90-day window was going to close. When it was received, it was completely damaged and non functional. There was no contact to us at all until we informed you of the issues with the return. Please contact us directly so we can resolve this for you.
I came a day late and when it arrived, it was not what I ordered!! I ordered a purple iPhone to surprise my daughter and I got an ugly white one instead.
Business response:
I am sorry to hear you were unsatisfied with your device! The invoice for this order shows we did, in fact, send the correct item, and we never heard from you before this feedback was left, nor has a return request been initiated. Please feel free to contact us directly so we can arrange a resolution that works best for you. Warmest regards!
hola necesito devolver el artículo y que me envíen uno que no esté dañado, por favor, Gracias
Business response:
We’re sorry that you had an issue with your device. We take customer satisfaction very seriously and want to resolve this as quickly as possible. Please contact us through your order so we can obtain some more details and offer some resolutions. Thank you for your understanding.
No
Business response:
Feel free to reach out to us at any time. With no prior communication, we are unsure why this was left. Thank you!
Shipping package was opened and box was opened. However, we left the bubble wrapping etc. on the phone and never opened any of the phone or parts. Seller claimed the phone was damaged, however, the phone could not have been damaged due to it never being unwrapped or ever being turned on. I only received half the refund. If I could give a negative review I would!
Business response:
The buyer did not contact us before returning the device and left this feedback instead. The return arrived weeks after delivery with a damaged LCD. We promptly reached out to explain the situation but received this negative feedback instead of an opportunity to resolve the matter. This feedback does not reflect our efforts to address the situation fairly.
I have returned this phone and am just wondering when you will refund my card.
Business response:
The return for this order was delivered on 03/03, the same day this feedback was posted. According to Amazon’s policy, sellers are permitted 48 business hours to process a return refund. Unfortunately, you did not contact us, so we were unable to explain this beforehand and have no details of any additional concerns. Please feel free to reach out at any time, as we are always happy to help.
Changed iOS from description. Item specs are wrong!
Business response:
We’re sorry you feel this way. All device details and specifications are tested and verified before shipment. The iOS version and item specs match the listing at the time of sale. We always encourage buyers to reach out with questions before purchase, and we are happy to assist with any concerns or clarifications directly.
I paid a little bit more extra for my phone since it was stating excellent condition the phone has no scratches well taken care of no problem with that but once you try tipping it’s soo horrible there’s always missing letters or I have to stop and really press on the keyboard in order to get it when making a call the sound is not clear
Business response:
We’re sorry to hear you’re experiencing issues. All devices are fully tested before shipment to ensure they meet the listed condition standards. We were not contacted prior to this review and would have gladly helped troubleshoot or resolve the concern. Please reach out to us directly so we can assist and make this right.
Poor mislabeled as good. What they labeled as good was dented on all four corners. We returned immediately without turning on. They only refunded us half the value of the phone, claiming the $150 was the restocking fee. Avoid this company!
Business response:
The buyer had the device from 12/20 until early February and returned it with severe cosmetic damage that was not reported beforehand. We communicated that a restocking fee would apply per Amazon policy and offered support, but the buyer demanded a refund, did not acknowledge the details in our responses, then left this feedback. We strive to list items accurately and resolve issues fairly.
Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.6 star rating with 1,595 reviews.
When is Magnakom open?
Magnakom is open now. It will close at 6:00 p.m.