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West Shore Home
- Kitchen & Bath
- St. Petersburg, FL
About this business
Location details
2680 Gateway Centre Pkwy Building A, Suite 1000, St. Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
RecommendedWest Shore Homes were very courteous from the phone operator to the project planner/salesperson, to Robert and Danny the installers. Robert and Danny never once wavered from their happy smiles, even with all the work they had to do (new sub-floors, demolition, new walls, installation, etc.). Clean, courteous, going way above and beyond to satisfy me and my family. I (we) will recommend them and West Shore Homes to anyone who's listen even for a minute!!!!!
Business response:
Thank you so much for sharing your experience, Jeannie! I can't wait to share this with Robert and Danny. Your new shower is beautiful! 😊
RecommendedWe had west Shore, do our master bath shower. The representative came out was very professional and didn't try to over sell any products. He allowed me to understand what was need to make the job, what I had in mind. When the installation crew came out to my home, we're on time, cleaned up as they went on for the day. The crew leader, kept me aware of what was going on as they went on with job. I felt very secure, with everything they did. They explained the product they were putting in. That gave me peace of mind. The hole ... read more
Business response:
Thank you so much for sharing your experience, Rey! We are so happy that we were able to help! 😊
RecommendedThe installers did a fantastic job, did an outstanding clean-up, and I am so very proud of my new shower.
Business response:
Thank you so much for the recommendation, Gayle! 😊
RecommendedOverall - an easy and excellent experience. Our sales rep (Kevin) was personable and professional. Our installation crew (Robert and David) did an excellent installation. Beyond that, they communicated with us at every step along the way to let us know what they were doing, why, and let us ask questions.
Business response:
Thank you so much for sharing your experience! 😊
RecommendedRon and Darren did a very good job installing our new shower. They very professional and work all day without a break.
RecommendedWest Shore Homes is a very good business to deal with. Andy and Tyler where are installers who replaced the old shower with a new wrap-around and base. They did an excellent job with the installation leaving everything just as nice in our bathroom as it was before they started. They were also very meticulous I keeping the pathway from the front door where they came in to our bathroom. I will definitely have West Shore Homes along with Tyler and Andy at the time that we choose to possibly do some reconstruction in our other b... read more
My wife and I are over 65 on fixed income. We needed a shower with a seat. Our tube is too hard to get in and out of. Then our A/C went out 5 days after signing West Shore papers. It is more important to replace our A/C can't do both. We called West Shore immediately and explained. They don't care about our problem and said it would cost us over $5,000.00 to cancel. O.M.G. WORST COMPANY IN AMERICA, NO HEART!!! Their reply PAY the $5,000.00 PLEASE! PLEASE! DO NOT DO BUSINESS WITH THIS COMPANY. O.M.G. We will show pictures of ... read more
Business response:
Hi Mary, thank you for sharing this. We're truly sorry for the stress you and your wife are experiencing. We never want any customer, especially someone facing an unexpected financial hardship, to feel unsupported. We’d like to review your account personally and make sure your situation receives the attention it deserves. We have escalated your concerns to senior leadership.
Horrible customer service. First measured the wrong dimensions on a door (measured 3 different times prior to ordering wrong). Had to reorder. Took another day off work and they reordered the front door we already had installed. Installers left and didn’t hear a thing for 3 days. Finally had to call myself to get an explanation. Wanted to speak with a manager. First spoke with an install manager who basically only blame the door company even though the error was fully on west shore homes. Finally spoke with Patrick the Tampa... read more
Business response:
Hi, Larry. Customer satisfaction is our top priority. Please contact us so we can address your concerns. Our customer service team is here to help, please call us at 888-697-4033, Monday- Friday 8:00 AM - 7:30 PM.
My consultant, Trent, seemed impressively friendly, enthusiastic, and helpful throughout MOST of the consultation/ estimate process. He did, however, seem to spend more time trying to prove/ brag about his company's reputation and reviews instead of helping me, which bothered me some as my time is valuable and I just wanted him to give me an estimate. Regardless, things were good until he provided me a very generous estimated quote, which included their current 25% discount, a discount for paying cash, AND a first repsonder... read more
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.6 star rating with 2,942 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.