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West Shore Home
- Kitchen & Bath
- St. Petersburg, FL
About this business
Location details
2680 Gateway Centre Pkwy Building A, Suite 1000, St. Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
DO NOT USE THIS COMPANY!! We have had our new shower for approximately 3 months. The insulation was not done professionally and West Shore have sent repair techs to our home 3x to fix the installation issues. They are still not all fixed. Our shower head leaked. The installer scrapped our door and dinged the molding. The shower door handle was loose. Not to mention the installers made 3 holes in the wall of my son’s room installing the shower walls. The back side of the shower is not flush with the ceiling like the other sid... read more
Business response:
Hello, Amy. We are sorry to hear about the ongoing issues with your shower installation and the experience you've had trying to get them resolved. We have escalated your concerns to management, and we apologize for the frustration this has caused. Please know we want to make this right, and we appreciate your patience as we work through this with you.
My wife and I are over 65 on fixed income. We needed a shower with a seat. Our tube is too hard to get in and out of. Then our A/C went out 5 days after signing West Shore papers. It is more important to replace our A/C can't do both. We called West Shore immediately and explained. They don't care about our problem and said it would cost us over $5,000.00 to cancel. O.M.G. WORST COMPANY IN AMERICA, NO HEART!!! Their reply PAY the $5,000.00 PLEASE! PLEASE! DO NOT DO BUSINESS WITH THIS COMPANY. O.M.G. We will show pictures of ... read more
Business response:
Hi Mary, thank you for sharing this. We're truly sorry for the stress you and your wife are experiencing. We never want any customer, especially someone facing an unexpected financial hardship, to feel unsupported. We’d like to review your account personally and make sure your situation receives the attention it deserves. We have escalated your concerns to senior leadership.
Horrible customer service. First measured the wrong dimensions on a door (measured 3 different times prior to ordering wrong). Had to reorder. Took another day off work and they reordered the front door we already had installed. Installers left and didn’t hear a thing for 3 days. Finally had to call myself to get an explanation. Wanted to speak with a manager. First spoke with an install manager who basically only blame the door company even though the error was fully on west shore homes. Finally spoke with Patrick the Tampa... read more
Business response:
Hi, Larry. Customer satisfaction is our top priority. Please contact us so we can address your concerns. Our customer service team is here to help, please call us at 888-697-4033, Monday- Friday 8:00 AM - 7:30 PM.
My consultant, Trent, seemed impressively friendly, enthusiastic, and helpful throughout MOST of the consultation/ estimate process. He did, however, seem to spend more time trying to prove/ brag about his company's reputation and reviews instead of helping me, which bothered me some as my time is valuable and I just wanted him to give me an estimate. Regardless, things were good until he provided me a very generous estimated quote, which included their current 25% discount, a discount for paying cash, AND a first repsonder... read more
We couldn’t be more upset or angry at West Shore Home. All we wanted was a new bathtub and wall design. On June 9, they installed the bathtub and realized they measured it in correctly. plus the wall design was not what we ordered. Communication throughout the whole process has been horrible. No call backs, no timetable for correcting what we signed up for. Had to cancel company visiting, as it took nearly 3 weeks for them to come. Got the tub replaced, but still brought the wrong wall design, which we kept for fear of ... read more
Read their warranty before you sign. More exclusions than guarantees. Also, my ceiling was terrible. One reason to call them. They did not paint it, they never came back to see how the job was. I called to complain. They ignored me.
Business response:
Hi Kay. We’d love to learn more about your experience and see how we can help. Please call our customer service team at 888-697-4033, Monday- Friday 8:00 AM - 7:30 PM.
PLEASE BEWARE! We paid $30,000 for a complete bathroom remodel. The day of installation the floor boards were not correct. Twice now West Shore has been out without the right ones. Now the soonest they can return is 2 weeks out. Called customer service numerous times for a sooner date with no satisfaction. Asked to speak with a supervisor and told no one was available. Promised a call from a supervisor which never happened. Very disappointed in customer service and lack of caring about their customer. Would never ha... read more
Business response:
Hi, Brenna. We value your input and would love to discuss this further. Please send us a direct message so we can learn how to best assist you.
Salesperson was not happy! He didn't no for an answer. Unprofessional
Business response:
Hello Karen. We encourage you to please reach out to us via direct message here so we can gather more information and assist. Thank you and we look forward to hearing from you!
The representative Lucas was very informative and professional. He listened to our thoughts and wishes. He gave us a price which seemed high. We told him the price was way above what we budgeted. He then brought the price down $1,000 only if we were willing to sign a contract that day. I don’t like making snap decisions or being pressured by a price reduction so I declined. Two days later I received a call which started out innocently enough checking on how the sales rep performed. The call then turned into a request to c... read more
Business response:
Hello Cathy! We're sorry to hear about your negative experience with us. We understand our products and services are not for everyone. We ask that you reach out to us, either via private message or by calling our service line at (866) 218-5309 for any questions or concerns. Thank you for taking the time to provide your feedback, as we will use this information to further improve best practices moving forward.
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.7 star rating with 3,409 reviews.
When is West Shore Home open?
West Shore Home is closed now. It will open at 8:00 a.m.