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Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
where my package
Purchased a phone that arrived with a defective screen with images burned into it. The seller refused to issue a full refund and accused us of burning the images into the screen in the few minutes we had the phone turned on. Very dissatisfied with customer service and would tell other buyers to BEWARE!!
Business response:
We are sorry to hear about the issues with your order. The issue was not reported to us directly, but when the return was received, our team noticed a few issues with the device. We reached out to you for clarification and have since issued a full refund. We appreciate your understanding and will remain available if you have any questions or concerns in the future. Thank you!
Ordered prime , was supposed to be here already and now delayed a week with no updates. Please offer a solution.
Didn’t receive my item on said delivery date. Need a full refund
So I haven't seen my package in over one week and ist about to be longer. Am i cooked?
Don’t trust this seller for a refurbished phone .Phone I received was supposed “excellent condition,” battery life at 80%, also had big chip out of the casing .returned it with no issue and ordered another phone from the Amazon shop not this third party seller. The phone I received directly from Amazon cost a bit more but it had 100 percent battery and was in excellent condition as described.
Business response:
We’re sorry the phone didn’t meet your expectations. All our refurbished devices are carefully tested and graded according to Amazon standards, where “excellent” requires 80%+ battery health. This issue had not been reported to us before the return; however, we’re glad the return process was smooth and hope to provide a better experience in the future. Please feel free to reach out at any time.
Muy mala calidad y me mandaron diferente correa 👎🏻
Business response:
We are sorry to hear about the issues with your order. Unfortunately, we did not hear from you prior to receiving this, and it appears you have blocked communication from us. However, the item returned does not match what we sent you. We tried to reach out but have been unable to. Please feel free to contact us at any time so we can resolve this for you. Thank you.
I was sent inferior pro version with intel chip. Pathetic experience. I ordered 2nd time and this time sent 128gb instead of 256gb. Pathetic experience!!
Business response:
We’re sorry to hear the device didn’t meet your expectations. We always aim to follow the marketplace’s guidelines when listing items. The order was returned and fully refunded promptly. We appreciate the feedback and remain committed to improving our customers’ experience.
I returned the IPhone due to the problem that the Phone was not charging and I chose the 12 month pay plan, but Amazon charged me the entire and only refunded me $32.
Business response:
We’re sorry to hear that you did not have a good experience with us. Please note that restocking fees are only applied if a device is returned in a condition different from how it was sent or if the wrong device is returned. If you need any further assistance, please don’t hesitate to reach out. We’re always here to help and want to ensure your experience is as smooth as possible.
Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.7 star rating with 2,126 reviews.
When is Magnakom open?
Magnakom is open now. It will close at 6:00 p.m.