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Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I returned the IPhone due to the problem that the Phone was not charging and I chose the 12 month pay plan, but Amazon charged me the entire and only refunded me $32.
Business response:
We’re sorry to hear that you did not have a good experience with us. Please note that restocking fees are only applied if a device is returned in a condition different from how it was sent or if the wrong device is returned. If you need any further assistance, please don’t hesitate to reach out. We’re always here to help and want to ensure your experience is as smooth as possible.
Asks me to return the product after not giving me the right item, and then at the last second canceled the reorder without any explanation screwing me over and now here I am two weeks later with no phone or at least haven't been refunded.
Business response:
We’re sorry to hear about your unpleasant experience. Unfortunately, we do not offer replacements at this time. While the marketplace may provide an option to request a replacement, this is an automated prompt and does not apply to our store. I have reached out to you for further clarification and to assist you. Please respond at your earliest convenience so we can help resolve this matter.
They approved return but took $133 in fees so the refund was only $10. How is that possible?
It took a week longer than it said to deliver. And now it won’t turn on. The apple sign will pop up and once the screen lights up to turn on fully it goes off again.
Business response:
Unfortunately, we are not in control of carrier delays, but we do apologize that you did not enjoy your experience with us. When issues are raised, we approach them immediately to resolve them. We hope you have a better experience in the future.
Got sent the wrong item, and told to return the product. I put in a return and was given the option to have them send the correct item which I chose to do. everything seemed fine until the reorder wasn't being shipped, and then as soon as the returned product got back to them they just canceled the reorder with no explanation or anything just completely screwing me over. I've now wasted two weeks
Business response:
We’re sorry for your experience. Unfortunately, we do not offer replacements. While the marketplace may provide this option, it does not apply to our store. I have reached out to you via messages and would be happy to assist further—please respond at your earliest convenience. Your feedback is important to us!
I have no phone for work. If it was going to take longer than two days to arrive i would not have bought it.
I've been waiting for a refund for over TWO months! Amazon received the return on January 20th, and I was assured two weeks ago, that my refund would arrive in 3-5 days. STILL waiting!! Of course, between Amazon and this seller, it is next to impossible to contact anyone. Rabbit hole after rabbit hole, with follow ups and NO refund!
Business response:
We’re sorry to hear that you are not happy with your experience. It appears that we have not yet received your return, which is causing a delay in processing your refund. Please reach out to us so we can assist you further. Your feedback is greatly appreciated, and we are committed to helping resolve this matter.
Please, investigate them thoroughly! They used a fake fulfillment center and i’m sure they were going to keep my money! Amazon did an amazing job getting my money back without hassle. I wouldn’t buy from them ever again.
The iphone has too many scratches and chips all around the frame and seller is selling as an excellent conditions but is not.
Business response:
We’re sorry to hear that you were not satisfied with your device. We always strive to follow the marketplace’s “Refurbished – Excellent” condition guidelines when listing items. I have reached out to you in the messages so we can assist you further and work toward a resolution. We appreciate your feedback and are committed to helping you.
Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.6 star rating with 1,586 reviews.
When is Magnakom open?
Magnakom is closed now. It will open at 9:00 a.m.