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West Shore Home
- Kitchen & Bath
- Chattanooga, TN
About this business
Location details
1320 Appling St, Chattanooga, TN, 37406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
We've had technicians on our property 4 times to install & resolve all the issues from our shower makeover. The initial installation left us with horrible caulking and leaking. Not to mention that the subway tile walls were HORRIBLE. The technicians gouged my flooring, broke a portion of my wall near the installation site, chipped paint on my walls by slamming my desk into it, didn't reinstall the trim they had adjust for our shower. They had to fix our shelves 4 times bc a tech either stripped the screws, broke the caps, or... read more
Business response:
We sincerely apologize for the issues with Ms. G******'s project. At West Shore Home we have issues arise with less than 1% of our projects. When an issue does arise we will always stand by our customer and do what is right. We have maintained consistent communication with Ms. G******, this is the first time we are hearing about the chipped paint, gouged flooring or broken walls. She’s provided us pictures of her concerns with the work we did and none of the pictures she provided were of gouged walls, chipped paint or floori... read more
In November of 2021 we had two doors installed. One of the doors kept leaking when there was a down pour and it never lined properly to lock deadbolt. It also would drag when opening and closing. Had someone do a service call like 3-4 times in two years and it kept leaking. Finally last service call they got a water hose to recreate the leak and found it. Used caulk. Discovered the door keeps dragging and not lining properly because the door was put in without a door frame and could not be fixed without one and would need a ... read more
Business response:
We sincerely apologize for the frustrations that Ms. Dukes is experiencing. We definitely take ownership of the unexpected delays with the ordering process of your new door. Rest assured that we are still here to assist and are taking every step necessary to expedite delivery of your warranty door replacement. Thank you for giving us an opportunity to meet with you in person to address your concerns. We look forward to seeing you again soon and completing your service requests.
I wouldn't recommend west shore homes to anyone, they come in to an elderly women's home of 88 yrs old, seen an opportunity to get in and out with the job and did a terrible job, as far as I'm concerned they took advantage of her. They don't do professional grade work.ive done home improvements for 40 yrs and there's no way I could do a home owner, especially an elderly one, the way they've done.They should be shut down doing bussiness
We had a shower installed in March of 2022. The original install had issue from the beginning. The doors were installed in correctly. Someone came back out and adjusted the doors and not to long after that the doors exploded thank God God Noone was in the bathroom and was injured. They came back out and admitted that a washer was missing from the handle causing friction which made the door explode! Now the plastic piece that the doors slide into has broke off because it was glued to strip not screwed in. The doors still hit ... read more
Business response:
We have always been here to assist Ms. Willis out with her concerns each time she has reached out to us needing service. We have been out to her home on several occasions previously to address all of her concerns within the written scope of our warranties. We are happy to continue to help Ms. Willis out and have provided her with a couple different options on how we can go about doing so, including her most recent request. We have offered to service Ms. Willis under our normal out of warranty service program. She was not ac... read more
West Shore Homes in Utah stole from my parents. The job was lousy. I would never recommend them and the steal from the elderly. They just put in a shower in a small bathroom and didn't remodel the rest of it just left it for a 72 year old man to finish for 14k. They never got a copy of the contract and never seen the contract. My parents tried to get out of it but they said it was to late. I am discussed that this even happened to them. Also we were replacing the carpet in my parents front room and there was floor rot that t... read more
This company took advantage of me with marked up prices for services and Veterans discount that’s applied to estimates of what it would cost to do the work and not applied to financing,this absolutely a play on words. As far as the work done to the renovation of two bathrooms in my house, the works was done satisfactory. My complaint is mainly on the ridiculous price to do the job. BUYER BEWARE!
It's a ripoff the amount of money that I was charged I could've gotten my entire bathroom done, the sales lady mislead me on the work that was supposed to be done. The contract for the work was supposed to be done had missing items that was supposed to be done because she didn't add it to the contract as she said would be done other then what I was aware of that I needed to do after installation. I didn't get an invoice of a break down of supplies that was used with the labor and time so I know what my money went towards of ... read more
West shore install a walk-in shower for my handicap sister. I think she grossly over paid for what she received. Cosmetically the shower looks ok but functionality is not there. This company boasts Professionalism but I feel that whoever met with my sister to give the quote should most definitely have given her options given the fact that she has safety issues. I feel she paid too much and did not receive what was best suited for her needs
We decided to pay over $14k knowing it was a ripped-off price because they promised to finish the bathtub to shower conversion within a day (from 8 am-5 pm). They even showed us the progress of how they did multiple times within a daytime span and convinced us how professional they were. Well, it took them over a day. They sent out the new people and it took forever. The entire weekend we did not have a shower in the house and somehow the hot water in the other bathroom did not work. I can't believe we pay overpriced and hav... read more
Business response:
We sincerely apologize to the Trans for their frustration. There was an issue with part of the shower surround that caused a delay in completion. Even though the issue was minor we believe in a perfect installation at West Shore Home. There was a delay in completing the installation in 1 day but that is because we want even the smallest detail to be perfect for our customers.
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 4,716 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.