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West Shore Home
- Kitchen & Bath
- Chattanooga, TN
About this business
Location details
1320 Appling St, Chattanooga, TN, 37406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
First and foremost I would like to thank ************** for coming to my home and providing me with excellent service. Hands down one of the best experiences I have ever had when dealing with someone coming out to give an estimate. After completing the contract to move forward I was completely sure that I was making the right decision. However, after reviewing the documents I noticed that no where was there a price outside of the final total price of nearly $62,000. I immediately requested a cost breakdown and received the c... read more
From the very beginning we were lied to. Our salesman told us they could finish a closet for us. I reminded the Salesman twice about my shower seat, I never got one. Now, 19 months later and ********* later, our floor pan split. I used vinegar and water to clean it, so not my fault. I started thinking I was overcharged. Our installation was supposed to be free, and parts 50% off. WE ordered shower walls, floor pan, window seal, and 3 shelves, curtain rod, and two grab bars. Does that sound like it should have cost that much?... read more
As soon as the sales rep walked out of my house with a check in his hand is when all customer service ended. When talking with the sales rep I was promised a few things in regards to the installation of my new windows. Furniture would be moved and put back. Bedding or furniture would be covered to protect my belongings from the dust and debris that comes along with installing windows. The work areas would be cleaned of all debris once the installation was complete. None of this happened. Furniture was left moved and taken ap... read more
My 78 yr old mother had west shore come out for a quote to install a new shower. At the time she was told she had 3 business days to cancel. Upon calling to cancel, she was told she went past the 3 ********** owners 35% cancellation fee. My expressed she was unaware that ***************** were business days and was told she has to pay the fee. This is an u fair practice and a common tactic being used to prey on elderly people on a fixed income. In all my 55years Ive never known weekends to be business days. That should have ... read more
After a wonderful presentation about the products and services, me and my husband decided to proceed with Westshore homes to remodel our shower. We decided to go with the basic model given that our home was new and I was just unhappy with the style of our old shower. Unfortunately, everything stated in the presentation turned out to be false. The overall experience was far from professional and quite hectic.We had to have our shower redone twice. The first time the shower was complete, there were gaps in our walls and the dr... read more
Do not trust this company. Took ACH funds never scheduled install. Refuses to call back. Will not refund. This company is a scam. Do not trust them took $6500
I feel this business is a scam. They are running a contest for a new bathroom and after you enter this contest, they call you and they insist that they’re doing a half price special. They don’t want you to miss out on it and that you need to schedule an appointment for someone to come out to your house. I feel this is almost a bait & switch and I’m very upset about it.
William G***** came into my home, cut holes in my kitchen ceiling leaving wires hanging from one to another to ( make my lights work but would be back to fix it) and never returned. When I contacted him to come back and fix this he told me to find somebody else. I am disabled at home alone while my husband works so it's hard to do anything worrying if my house is going to catch fire from this shoddy work. Shame on you young man!
West Shore Experience Having been in the construction management industry for 50 years I have contracted with and managed projects upwards to $200 million dollars. Never have I seen such a sub par performance from a ‘Top Rated’ contractor. The list of poor performance started when I provided written direction to the technician on the placement of the safety grab bars and shower seat. The placement was critical to allow my wife to safely use the shower as she is a stroke patient and has mobility issues. Upon my return from an... read more
Business response:
We could not agree more with Mr. L********'s statements. A mistake was made in the placement of safety bars. Understanding how important this is to Mr. L******** we immediately offered to return the next day to rectify the issue. Mr. L******** declined and demanded a refund on his project. Respectfully, we hope Mr. L******** reconsiders. At West Shore Home we always stand by our customers and do what is right. We are trying to do so with Mr. L********. We would have resolved his issue the very next day had he allowed us. Thi... read more
Frequently asked questions about West Shore Home
How is West Shore Home rated?
West Shore Home has a 4.8 star rating with 4,711 reviews.
When is West Shore Home open?
West Shore Home is open now. It will close at 8:00 p.m.