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Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not unlocked and can’t activate
Business response:
We apologize for any inconvenience. In some cases, activation requires more than simply inserting a SIM card. Depending on the carrier, additional steps may be necessary, such as registering the device’s IMEI in their system, completing an activation process online or in-store, or updating APN settings to ensure proper data and MMS functionality. Please reach out for further assistance.
Ordered 2 "Excellent" condition factory unlocked phones. One phone was Verizon only. The other did not meet Amazon's resell conditions. Deep palpable etched screen scratches visible from over 5 feet away. Additionally the frame was dented and scratched. Seller postponed shipments multiple days for the replacement phones and eventually canceled replacement phone order. No refund has been issued.
Business response:
Hello, we’re sorry for the inconvenience. We were not aware of any specific issue, as we have not received any prior communication from you regarding this matter. Had we been contacted earlier, we would have been able to clarify that we do not offer replacements. We remain available to assist you and would be happy to help resolve any concerns you may have through the appropriate support process.
Did not receive iPhone. Poor seller support
They don't help with free shipping for return and they gave me a iPhone 15 pro with bad battery and the screen is lifting and they tried to offer me 22 dollars if I kept the phone and it's not worth it because a replacement is 100 dollars plus 50 for the glue so don't buy from them I recommend using plug tech than this company
Business response:
We apologize for the inconvenience and any misunderstanding. At no point did we state that we would not accept your return. We are not sure where the confusion may have occurred, but we can confirm that a shipping label was provided for your return. Once the item is received and inspected, we will proceed with processing your applicable refund.Please let us know if you need any further assistance.
Seller is claiming my returned item was not what they sent me. The ipad malfunctioned and wont even turn on after multiple troubleshooting, i was still in my return window so I sent it back. First they mentioned a restocking fee but now they won't even accept the return of the ipad they sent me. NOT RECOMMENDED they lie and try to avoid the return!!!!
Do NOT buy from this seller!!!! They falsely advertised an item and when it showed up it had scratches all over it. I sent it back and never even turned it on. They claimed it was locked by an Apple ID which was a lie. I never even touched it other than noticing the scratches and putting it immediately back in its protective wrapping!! They have the item and are refusing to give my money back!
Did not receive model S901U1 (factory unlocked); received a similar model S901U that was locked to the Verizon network. I ultimately purchased 3 of this exact Amazon listing (different sellers iisted, probably all "fulfilled by Amazon") before I received the correct model as described.
Business response:
We see that you mention purchasing on three different occasions; however, our records only show one order associated with your account. Likely the other purchases were made from different sellers, as there are many refurbished device sellers on Amazon. Please note that we perform thorough testing on all devices to ensure they are accurately listed and meet Amazon Renewed guidelines.
Pls have honesty as a character for business you send the wrong item Im sure you are aware of that but thats an inconvienience to me as a customer I dont need a back and forth business with you You should verify your orders before shipping to avoid a waste of time and resource and mistrust. Take back your item and refrain from doing that to customers.
Business response:
Hi, we’re not sure what may be going on as we have not received any prior communication from you. However, we do see your return request in our system, and we will process your return promptly upon receipt of the item. If you have any additional concerns, please feel free to reach out so we can assist you further.
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Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.7 star rating with 2,126 reviews.
When is Magnakom open?
Magnakom is open now. It will close at 6:00 p.m.