This profile has been claimed by the business owner or representative.
Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BS. States that free returns. Not say anything about a "restocking fee" for returns. Phone was supposed to be in "Excellent Condition"...came with scratches all over the body of the phone.
Business response:
Thank you for your purchase, and we are sorry to hear about any confusion. Deductions are an Amazon policy for sellers and are outlined in Amazon’s terms. The item was in your possession for an extended period, and no issues were reported prior to return. Upon inspection, we found damage to the side of the device that was not present before. A small deduction was applied as explained.
Fake iphone
Business response:
Thank you for your feedback. We want to clarify that the item is not a “fake iPhone.” The listing states in the title and description that the device is renewed. We specialize in pre-owned and renewed devices that are inspected and resold in accordance with marketplace standards. If you have any concerns about your order, please feel free to contact us directly as we are always happy to help.
It was not an excellent shape like it stated
Business response:
We’re sorry to hear your feedback regarding the item’s condition. Our items are carefully inspected prior to shipment to ensure they meet listing standards. We weren’t previously made aware of any concerns, but we’re happy to look into this further if you’d like to share additional details.
Alot of sellers are advertising a certain IOS and if it isnt the advertised IOS dont sell it as that because its not what youre selling. wasting peoples times that require a certain IOS
Business response:
The device in question is an iPhone 14 Plus, released in 2022 with iOS 16, which matches our pre-shipment records. If the device was reset, it most likely updated during the process. As we did not hear from you prior to setup, we are unable to confirm when this occurred, but we are happy to offer possible resolutions. We hope to hear back from you soon.
came with a defective phone screen
Business response:
We are sorry to hear about the issues with your order. According to the message you sent us, it appears you had some concerns about the color hues of the screen. While we did not have a chance to respond before this feedback was posted, we have reached out to hopefully provide some clarification and a resolution regarding the matter. We appreciate your patience and understanding.
I ordered two tablets from the seller. I only received one when I reached out to the seller. They said it wasn’t their problem. All they could show me a document with two different serial numbers. They never showed a photo of the package. They never showed the items in the package and they surely didn’t really care much to help replace the items in which I did not receive. Told to chase shipper
Business response:
We never instructed you you had to contact the carrier directly. We actually filed a claim on your behalf, as previously mentioned in our messages, since we have verifiable evidence of what was sent. Based on this documentation, this matter should be handled as a carrier claim. We have already initiated the claim process for you.
Phone arrived with a large scratch that looks like a crack on the screen. If this is “excellent condition,” I don’t want to see the others. Returning immediately.
Business response:
Hi, every device is shipped with a protective screen cover for added protection during transit. Have you tried removing it first to see if that is causing the issue you’re experiencing? We include these covers to help protect the device while it is being shipped.
No me llego el dia q pusieron y cambiaron fecha
Amazon's excellent refurbished policy states that there should be no scratches visible from 12inches away and that the battery life should be 80% or better. There are dings all around the sides of this phone. The phone was also getting warm, so I checked the battery health, and the phone warned me that the battery life is significantly degraded and is at 72%.
Business response:
Thank you for your feedback, and we’re sorry to hear about your experience. All devices are fully inspected and tested before shipment to meet Amazon Renewed standards, including functionality and condition checks. We have also reached out and hope to hear back soon so we can review your concerns and help resolve the issue.
Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.7 star rating with 2,126 reviews.
When is Magnakom open?
Magnakom is open now. It will close at 6:00 p.m.