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Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When they first didn’t deliver the package I called FedEx and reassured them that my apartment number is 121. Apparently this person doesn’t know his job very well because he was delivered at 4:30. The office is open. What is his excuse?
Business response:
We apologize for the carrier issue, and we understand how frustrating this may be for you. I have also reached out to you via messages to provide further assistance and help resolve this matter as quickly as possible.
Disappointed in the delivery time frame. It was ordered on 4/3 and arrival date was 4/7. Received a notification 4/8 stating that it will arrive 4/13.
Horrible! When ordering at amazon shipping should have taken 2 days, when they send it tracking predicted 6 days. When it finally arrived they send the wrong color- Gold instead of Silver AVOID!!
Business response:
We sincerely apologize for any frustration this may have caused. Your order was shipped on the promised ship-by date, but unfortunately the carrier attempted delivery and you were unavailable. To ensure we can assist you properly, please reach out to us via messages and let us know which color you are referring to, as the titanium shades can appear very similar with subtle undertones. Thank you.
It is April 8 and not received yet!
Buyer Beware. I was sent the original switch when I ordered an OLED. It also arrived in bad condition despite being described as "excellent condition" & fan is clearly going out. Seller claims I damaged it & will only give me half a refund.
Business response:
We apologize for the delay in processing your refund. Due to multiple return requests with different reasons provided, additional approval was required before we could proceed. Your refund has now been issued, and we appreciate your patience and understanding. Thank you for your feedback, and we hope you have a great day.
Item was returned and signed for, but the seller did not issue a refund until I contacted Amazon support with signature proof. If you return an item to this seller, make sure you get a signature on delivery and be prepared to contact Amazon for a manual refund. The automated system may not work.
Business response:
Your tracking ID shows the return was delivered on 04/03 after our facility was closed. We processed the return on 04/04 and issued the refund within Amazon’s allowed 48-hour processing window. There is no record indicating that Amazon refunded you—it was issued by us, and there was no delay or pushback on our end. We are unsure why this resulted in a negative experience for you.
I can’t rate this product because It’s late and I still haven’t received it. I don’t know if the problem is with Amazon, FedEx or the sellers, but shipments, not just this seller, have been arriving later or not at all recently. I tracked this one; it didn’t move off the shipping dock until the day after it was supposed to arrive. FedEx says it’ll arrive 4/9 but Amazon says to expect it on 4/13.
They haven’t even shipped yet.
Seller will not send my refund and they have received the item back
Business response:
We’re sorry to hear about your frustration. The delay in processing your refund was due to the device being returned with an active lock. Once the lock was removed by you, we were able to complete your refund promptly. We appreciate your feedback and thank you for your understanding.
Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.7 star rating with 2,126 reviews.
When is Magnakom open?
Magnakom is open now. It will close at 6:00 p.m.