This profile has been claimed by the business owner or representative.
Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not only did the phone arrive late, the battery capacity is 75% despite paying for "premium renewed" which comes with a guarantee of 90%.
Business response:
We’re sorry for the delay in delivery, which was due to no one being available to sign for the package during the first attempt. Our “premium renewed” devices are intended to meet the stated standards, and we encourage customers to reach out so we can review any concerns and provide assistance promptly.
Phone was far from excellent condition. Deep dents and scratches everywhere and speaker crackles and sounds blown out with minimum volume.
Business response:
We’re sorry to hear that the device did not meet your expectations. We always strive to follow the marketplace’s “Refurbished – Excellent” condition guidelines when listing our items. Please reach out to us through the messages so we can address your concerns directly. Your feedback is appreciated, and we are here to assist you.
Phone was stolen and blacklisted from all carriers.
My order has been delayed for the second time. It was purchased to be a birthday gift that will bot be here in time. I am very disappointed, and wish I had purchased somewhere else
The phone didn’t get it yet
Refuses to send me my full refund even though I sent it back unopened!!! DO NOT BUY FROM THIS SELLER! Definitely BEWARE!!!!
Business response:
This buyer returned an empty package. We did not receive the device and informed them of the issue. The buyer immediately threatened negative reviews and escalations. We simply asked for details and clarification and uploaded multiple photos of the returned package. We remain committed to customer satisfaction and will gladly issue a refund if the item is returned.
Why they don't leave my order inside the building
I bought a Galaxy S22, paid extra to have the excellent quality product and what I got was definitely not what I paid for. Not even close. Disappointed.
Business response:
We are sorry to hear you were unsatisfied with the device. The only communication we have on file is regarding the expected delivery time. We perform multiple thorough quality checks throughout the fulfillment process to ensure all items are sent exactly as described. We have reached out in hopes of obtaining more details so we can provide a swift and satisfactory resolution.
Refurbished - Excellent? THIS PHONE WAS IN BAD CONDITION. VERY DISAPPOINTED.
Business response:
We are sorry to hear you were unsatisfied with your item. Unfortunately, it appears that you have not reached out and have disabled receiving seller messages, so we are unable to contact you. Customer satisfaction is our priority and we urge you to contact us directly with more details about your concerns so we can resolve this as soon as possible.
Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.7 star rating with 2,126 reviews.
When is Magnakom open?
Magnakom is open now. It will close at 6:00 p.m.