This profile has been claimed by the business owner or representative.
Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor communication from seller and package was not sent to FedEx as described. Failed to resolve issues after sending messages. Package was set to be delivered yesterday and failed.
Business response:
We are sorry to hear about the issues with your order. We have been in communication for less than 24 hours, and the refund for your order has already been issued. FedEx confirmed the pickup of this package, and we have reached out to our FedEx account manager to see if they can contact the team who handled this item directly. To avoid a resolution delay, we issued the refund swiftly as requested.
Broken strap
Business response:
We are sorry to hear that you are unhappy with your device. We were unaware of any issues, as you had not reached out to us directly. Please be assured that all of our devices undergo multiple inspections and checks, and we strive to meet all Amazon Renewed guidelines. We encourage you to contact us through Amazon messages so we can provide further assistance. Thank you for your feedback.
My order has been delayed for the second time. It was purchased to be a birthday gift that will bot be here in time. I am very disappointed, and wish I had purchased somewhere else
I believe the item was listed as renewed in the excellent category and it was almost below Acceptable. Every corner has large amounts of wear and discoloration. The charging port is surrounded with scratches. They also put an ill fitting screen protector on it to cover up the massive amount of scratches on the screen.
Business response:
We’re sorry to hear about your experience. This item was sold under Amazon Renewed “Excellent” standards, which may allow minor cosmetic wear. We did not receive any prior contact regarding these concerns and would have been happy to assist with a return or resolution. Please reach out to us directly so we can make this right.
Haven’t received my phone for spending so much money on the phone, I’m not happy about it
One of the phones edges is chipped off there’s cracked and damages around it.
Business response:
We are sorry to hear the item arrived in that condition. When reviewing the details, I noticed we had not been contacted directly about this issue. We have reached out to obtain clarifying details and provide a swift resolution. This is not the experience we want you to have, and we look forward to resolving this soon.
The condition I requested was Excellent Body: No cosmetic damage visible from 12" away Screen: No scratches,Battery life:Greater than 80% The cellphone I received scratches and visible from 12” away, battery life health was 76% and the top speaker did not work only the bottom speaker. Overall condition not good defective iPhone 12 The cellphone was shipped back within 45 min of its delivery to me
Business response:
Hello, we are sorry to hear that you were not satisfied with your device. We always aim to follow the marketplace’s 'Refurbished – Excellent' condition guidelines when listing our items. Amazon Renewed requires a minimum battery health of 80%, and this device was delivered at 81%. We see that you have initiated a return and hope you have a better experience next time.
This was not delivered on time. I am not at the address where it was or was not delivered. Very unhappy with this one. I will be at the address April 12 to see if the order is there or not. I tried to cancel order when they said it would be late but couldn’t find a contact for anyone . I happy
Item did not arrive on time .I was charged 34.00 $ for shipping and handling and now receiving it 3 to 4 days later . that’s not good business at all.
Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.7 star rating with 2,126 reviews.
When is Magnakom open?
Magnakom is open now. It will close at 6:00 p.m.