This profile has been claimed by the business owner or representative.
Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased this item with the option “excellent condition “ and has scratches on all 4 corners and the side buttons have marks of discoloration and they try to cover with markers I can see that I’m disappointed with this purchase and already send the phone back like 3 days ago and it’s time that is not showing that is been send back to them …
Business response:
We are sorry to hear your item arrived damaged. This is definitely not the condition the item was sent in, as each of our devices is thoroughly inspected and professionally renewed before shipment. This order was fulfilled by Amazon, so if any issues occurred during transit, we are happy to offer any resolutions that would help resolve this matter as swiftly as possible.
My experience with this seller has been the absolute worst—it is a complete disappointment. I bought an iPhone 13 Pro Max, and the rear camera was not original. Later, I bought an iPhone 12, and the battery was damaged. Before you buy on Amazon, be aware that the name of the company selling these phones there is Wireless Source; this seller sells nothing but pure junk.
Business response:
We are very sorry to hear about your experience and appreciate you bringing these concerns to our attention. Customer satisfaction is extremely important to us, and we take all product quality concerns seriously. All devices we sell are thoroughly inspected, tested, and professionally renewed before shipment. We stand behind our products and are always willing to resolve any issues that may arise.
Have not received contacted seller and fedex to let them know I accidentally mixed up the address.. fedex said they would update and package would be delivered today but item has not been received and tracking has not been updated.
This is a renewed phone and there is damage all over the phone with a dent on one of the corners. Completely ridiculous.
Business response:
Hello, we are sorry you are unhappy with your device. We are always here to help resolve any issues you may have, so please feel free to respond to us through messages. If you wish to return the item, we will process the return accordingly once received. Thank you for giving us the opportunity to assist you.
Ordered iPhone 14 Plus but received iPhone 14! Total scam
Business response:
We are sorry to hear you were not fully satisfied with your order. Our team has reached out privately to better understand the issue and assist with a resolution. We are currently reviewing the situation and have requested additional images and device information so we can help as quickly as possible. Customer satisfaction is very important to us, and we are committed to making this right.
Was supposed to get phone in two days. Still waiting?? I won’t get until may 20. Not Happy
I paid extra to get my package on may 13 when I really needed and was delivered days later
Condition was described as excellent. Battery was in service mode and 74% effective, condition indicated was one 80% and no refurbished. Sent it back, seller received it, no refund yet after. Full day.
Business response:
Hello, we are sorry to hear that you were unhappy with your device. All of our devices are refurbished, and Amazon allows us up to 48 hours to inspect the returned device and issue any applicable refund once the return has been received and processed. Thank you for your patience and understanding.
Ordered it, came less than it said which was good but I payed for “excellence” And received an 81 percent battery life
Business response:
Hello, we are sorry you are not happy with your device. We aim to meet all Amazon Renewed requirements, and per Amazon guidelines, battery health must have a minimum capacity of 80%. Your device has met that standard. We hope this helps clarify the situation a bit. Please feel free to reach out to us in the messages. Thank you for your understanding.
Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.7 star rating with 2,126 reviews.
When is Magnakom open?
Magnakom is open now. It will close at 6:00 p.m.