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Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Paid $35 for expedited delivery.
Ordered Fitbit Sense 2 Lunar White. Received Sense 1 with blue/grey band instead. Device is also completely non-functional. Seller’s solution? A generous 5% discount to keep the wrong, broken item. Apparently “correct order fulfillment” is optional now. Unacceptable and misleading.
Business response:
We always aim for correct order fulfillment. Our policy offers a full refund with return or, in select cases, a partial refund if the customer keeps the item. Customers can return items within the 90-day window. All resolutions offered were consistent with our policies and commitment to service.
Ordered “excellent condition” refurbished iphone12. Looked great when I received it. I got all set up and using when battery seemed to drain fast. I did a battery check and it showed max battery life of 74%. I tried to get them to replace but wouldn’t. I returned phone. On the phone I ordered to replace this one also seems to have small issue.
Business response:
I’m sorry for the inconvenience. Unfortunately, since you have not returned your item, I cannot address any issues. Please note that we do not offer replacements. Additionally, I do not see a second order from you, so the second device you are referring to must be from a different seller. Thank you for your understanding.
My phone was cracked when I received it.
Business response:
All devices are shipped with a screen protector to help prevent damage during transit. We also see that a resolution was reached through messages. Please feel free to reach out if there is anything else we can assist you with.
speakers were broken, no sound could be played at all
Business response:
We're sorry to hear you're having trouble! We make sure to test every device prior to shipment to ensure all devices are received in working condition. We wish you had reached out sooner as an outdated iOS may sometimes cause software bugs that impact audio functionality, we have provided several steps you can take to address the issue. Please reach out if there's anything more we can do for you!
Was told I would get it next day and now it’s going to be a week.
The touchscreen would intermittently stop working and although the description said it was in excellent condition. The item had visible dents and scratches that was viewable within 12 inches.
Business response:
Thank you for your feedback. We have already been in communication with you regarding this issue. As mentioned, we will process any applicable refund once the item has been received and inspected. We appreciate your patience and cooperation.
Brought renewed Apple Watch. It arrived with only 74% battery health, and the battery dies very quickly. The Amazon Renewed program states that battery health must be above 80%. Contacted the seller, the seller cannot offer a replacement, so I suspect all their inventories are the same.
Business response:
Sorry for the experience. This is not typical of our renewals. Our inventory meets Amazon Renewed standards, and we do not ship devices below requirements. We offered support options but did not receive a follow-up. We remain happy to assist with a return or resolution—please contact us directly so we can make this right.
I paid extra to recieve my package yesterday and I did not receive it. I want a refund
Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.7 star rating with 2,126 reviews.
When is Magnakom open?
Magnakom is open now. It will close at 6:00 p.m.