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Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Amazon has really been dropping the ball lately , especially with fedex
Terrible experience. The item arrived late, after I was no longer at the hotel, and this seller then caused weeks of stress, wasted hours, and constant frustration. I spent far too much time dealing with messages, support chats, calls, and return issues because they did not resolve the problem properly. Amazon ultimately had to step in and fix it. I would never buy from this seller again.
Still waiting........ Package was supposed to be here days ago. No call no nothing.
The screen was scratched, the back camera was broken. When I returned it, I only noted the broken camera, as I assumed they knew about the scratches on the screen. I only got a partial refund and they were not receptive to my complaints at all. Despite my report of scratches being present on receipt, they wouldn't issue a full refund.
Business response:
We’re sorry to hear about your experience. When returning an item, all issues should be clearly documented at the time of return so the condition can be properly assessed. In this case, only one issue was noted during the return, limiting our ability to fully evaluate the device. The refund was therefore processed based on the information provided at that time.
Your company has shipped me TWO incorrect items, because someone is putting a black Fitbit Sense 2 into a box and labeling it Lunar white. I refuse to work with your company ever again. I'll find another source for a refurbished Fitbit.
Business response:
Sorry for the frustration. We were only informed of one order issue and promptly offered a return for a full refund to resolve it. We take accuracy seriously and would have investigated further if notified of additional concerns. We always encourage customers to contact us so we can resolve issues quickly and fairly.
The seller created a packing label to falsify a “shipped” status to prevent refund requests, and has not dropped off the package at a facility for nearly two weeks. Read the seller’s reviews. They are notorious for being fraudulent.
Do NOT buy from this seller!! I bought my item April 20th and have not received it. The customer service people or horrible and give you vague answers for any question you have. My package still says in the FedEx website that only the label has been created. FedEx is saying they don’t have it and customer service is saying it’s been sent out. So no one knows where it is. This is practically a scam
Didn't get the package, order just got cancelled
Business response:
We are sorry to hear about the issue with your order. Our records show it was not canceled. FedEx was unable to complete delivery and returned it to us for relabeling. The package has now been relabeled, updated with new tracking, and reshipped for delivery soon. We had not heard from you before this, but we did reach out to clarify.
The iPhone I received was not in the condition described. I received a phone that needed $89 worth of repairs. I contacted the seller and they said they were “sorry for the inconvenience and the frustration this may have caused” but no solution was offered. They say their phones are in “Excellent” condition but noticed others reviews and people seem to have the same experience with WirelessSource.
Business response:
Hello, we can see from the messages that we did offer you a return for a full refund as a resolution option. We apologize for any inconvenience caused. However, we do not cover repair costs, but we did provide multiple resolution options to assist you, including a return for a full refund. Please feel free to reach out if you still need help or would like to proceed with a return.
Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.7 star rating with 2,126 reviews.
When is Magnakom open?
Magnakom is open now. It will close at 6:00 p.m.