This profile has been claimed by the business owner or representative.
Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered renewed iphone, description Apple iPhone SE 3rd Gen, 128GB, Midnight - Verizon (Renewed Premium). Phone received was “64GB” not 128 GB. No offer to correct order by sending phone as described and ordered. Return of wrongly provided phone approved. I guess I’m starting over and will find another business to reorder the phone that was not provided.
Business response:
We are sorry to hear about the issue with your order! While this is definitely not the norm nor the standard we strive for, when the issue was reported to us we did offer a few resolution options and kindly explained why the replacement was currently not an option we could provide. Unfortunately, we did not hear back from you after this but remain glad to help as best as possible.
IPad required a code, that was not supplied
Business response:
We see that your refund was issued a month ago. We also note that you did not request a PIN code at the time, but instead requested a return three weeks after receiving the device. We complied with your request promptly once it was submitted.
Shipper claims it never received the item from seller, seller claims it was sent. 10 days and tracking information has not changed from delayed awaiting item.
I enclosed all the reasons on my earlier report, however, it appeared used, the band was NOT appropriate for wearing , looked scratched on the back. Would not but again.
Business response:
Hi, we want to clarify that we have not received any prior communication or report from you regarding this issue. We take all customer concerns seriously, so please reach out directly so we can assist and resolve any legitimate concerns promptly.
Has not arrived
Misrepresented battery health. Minimum requirements not met.
Business response:
Hello, we’re sorry for the inconvenience. Battery health can be affected by using chargers not designed for this device. We also offered multiple resolutions, all of which were fair, though it seems they did not meet your expectations. Please feel free to reach out to us at anytime as we are always here to help.
Paid almost $35 for next day delivery and it took 2 days to get here. Not happy
Hello, I have been buying products on Amazon for a long time, and this is the first time I have received a defective item. The iPhone 12 that I purchased and sent to my daughter is constantly overheating. I don't know what to do, as returning it would be very expensive.
Business response:
Hello, we’re sorry to hear about your experience. iPhones can sometimes overheat due to intensive use, software updates, charging while in use, or high ambient temperatures. I’m reaching out to you in the messages to see how we can assist you in this situation.
Defective device and Wrong Color
Business response:
Hello, we’re very sorry to hear about the issues you’re experiencing and apologize for any inconvenience. To help us assist you as quickly as possible, please send us clear images of the item you received before starting a return. We want to make sure this is resolved smoothly for you.
Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.7 star rating with 2,126 reviews.
When is Magnakom open?
Magnakom is open now. It will close at 6:00 p.m.