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Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
8days later still no phone and no refund
Business response:
We apologize for the delay. The delivery is scheduled for today. Unfortunately, there was a carrier-related delay, so we reprinted and sent a replacement, as the original shipment has not shown any movement on tracking.
Pésimo servicio de entrega ,nunca llegó
Returned phone still waiting on refund
Business response:
We have not received the returned device from you. When a return is initiated, a return label is provided through the proper process. However, it appears an alternative label was used, and we are unable to verify where the package was delivered. Please contact us so we can help resolve this issue.
Item came days late with damage that was not supposed to be present for a "Premium" marked item per Amazon's policy for refurbished items. Came with the wrong charger, no iphone box, and damage on every surface of the phone. They then tried to lie about the damage of the phone when they received it, but luckily for me I shipped it in the exact box they sent to me, and took pictures and video!
Business response:
We are sorry to hear about your experience! We make it clear in our listings that accessories may not be original, but will still be compatible and fully functional; the same goes for boxes. In this case, the device was received with a cracked screen that had not been previously reported, which resulted resulted in display issues. Please feel free to reach out if you think there has been an error.
Microphone for speakerphone was broken, but didn't know until getting transfer of info/setup which involved time and trouble. Choice: start over by buying a NEW phone, transfer sim/info again, or get it repaired. Today I got it repaired. $65, but time saving. The repair tech said it was clean outside but had never been opened for any refurbishment.
Business response:
All devices are fully tested and inspected as part of our refurbishment process prior to shipment. We’re unable to verify assessments made after purchase by third-party technicians, especially without access to their testing methods or the device’s condition at the time of inspection. If any issues arise, we always encourage customers to contact us directly so we can assist promptly.
I received the product in plain packaging with bubble wrap. The item would not charge/hold a charge from the start. I returned the product in the same condition I received it, but the seller is now claiming it won’t power on/has no IMEI label and has charged a restocking fee that is nearly the full cost of the item. As a result, I did not receive a refund -do not recommend buying from this seller
Business response:
We’re sorry for your experience. All returns are inspected upon receipt against shipment records. In this case, the returned item did not match the original device details, so further verification was required before processing the return outcome.
I ordered a phantom gray s21 ultra for at&t. I received a pink s22 locked to Verizon.
Business response:
Thank you for reaching out! We take care to inspect every device prior to shipment to ensure each customer get exactly what they ordered. In previous messages we see you stated the device was received in great condition. Please feel free to reach out if you have any questions or concerns regarding your device. We're always here to offer assistance or troubleshooting.
Where is my refund? You recieved the phone back.
Business response:
Thank you for reaching out! We can confirm the refund for this order was issued some time ago. If you have any questions or require assistance, please reach out to us directly via seller chat so we may better address your concerns. Have a nice day!
Ordered the black one. Received the pink color.
Business response:
Hello, thank you for your feedback. We’re sorry for any confusion. The device was shipped in the correct listing color as ordered, and this model is not manufactured in pink. We have not received any images to verify the concern, but we’re happy to help if the customer contacts us so we can assist further.
Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.7 star rating with 2,126 reviews.
When is Magnakom open?
Magnakom is open now. It will close at 6:00 p.m.