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Magnakom
- Wholesalers
- Beverly hills, CA
About this business
Location details
325 N Maple Dr, Ste 5099, Beverly hills, CA, 90209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
By their own conditions this item is not excellent. I asked for a partial refund to which they offered 5%. I would not recommend buying from this seller because when I have to return this "excellent phone" they will just sell it to someone else.
iPad arrived broken! It is clear this seller does not inspect their items or care about the customer once they have your money. Dealing with them has been a nightmare. Stay away!
Business response:
Hi, we were not notified about an issue prior to the return, and we did not receive any communication or images from you. If we had been aware, we would have done our best to make this experience much more pleasant. In your return request, the reason selected was “item not working.” However, when the device was received, our team noted physical damage, including dents, bending, and display issues.
El artículo estaba dañado .
Business response:
We’re sorry to hear that you were unhappy with your device. Our records show that the device has already been returned and refunded. We did not receive any images or prior communication regarding the issue; however, based on the return images we have on file, the device appeared to be in exceptional condition. We apologize that we were unable to meet your expectations and appreciate your feedback.
After returning the item due to not being in “excellent condition” as listed, the seller messaged me and stated they charged a “restock fee” bc the watch wasn’t returned in the same condition it was shipped. The watch, nor charger, were never taken out of the box, so the fact this seller tried to blame that the watch “wouldn’t power on” on me is unacceptable. Thank you Amazon for making it right!
Business response:
We had requested images of the device prior to the return to help avoid situations like this. Our returns team conducts a very detailed review process, and when certain issues are not documented in advance, it may require further escalation. At this time, your return is currently under escalation for additional review. We appreciate your understanding.
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I asked for a size 7.5. what you sent is about an 8. It is not a 7.5 because we measured her finger and 7.5 fit perfectly. This one is so big is slips off her finger. Is there an insurance policy I can get for this?
Battery health on description stated 80 percent this device 74 percent. Need to be transparent and honest
Business response:
We are sorry to hear you had a negative experience. Our records show the IMEI sent to you had a much higher battery percentage. Since we had not heard from you prior to this feedback, we were unable to look into this further. However, we are glad to review your request and provide a resolution based on what works best for you. We hope to hear back from you soon so we can resolve this matter.
this item was poorly made. I received my watch, and within three days the face of the watch broke off, did not crack but completely ejected from the frame when reaching out to the sellers instead of trying to fix the problem, they insisted that I did not receive their watch in that manner, which is true but if you are refurbishing items, they should be able to withstand every day wear.
Business response:
Hello, we apologize for the inconvenience. Our records indicate that we previously reached out but did not receive a response for nearly two weeks, which prevented us from progressing with your request at that time. Now that communication has been reestablished, we can proceed with an appropriate resolution.
I received a watch with a broken band that won’t turn on instead of the Used-excellent watch that I ordered. Total bait & switch. It really feels like they sold me a watch they never had. I tried to contact the seller. They were very slow to reply & their only response is to simply return it without them even trying to send me the correct watch I originally ordered. Buyers definitely beware!
Business response:
Hello, we’re sorry to hear you feel this way. We responded to each message within approximately 2–3 hours. We’re also unclear about your reference to a ‘bait and switch,’ as this is not a practice we engage in. If you could provide more details, we’d be happy to review and address your concerns.
Frequently asked questions about Magnakom
How is Magnakom rated?
Magnakom has a 2.7 star rating with 2,126 reviews.
When is Magnakom open?
Magnakom is open now. It will close at 6:00 p.m.